Operations & Systems Manager

The role: Beyond theaters, Theorem builds community, educational and virtual audiences for its films through partnerships with nonprofits, schools, universities, faith groups, civic organizations and companies that host screenings, rent a film or help spread it. There is no standard playbook for this kind of distribution anymore, so we build our own and improve it with every release. The Operations & Systems Manager owns the engine behind that work: the database, the sending operation, the web pages, and the data flowing between all of them. You decide how data is structured, how outreach runs, and how it stays clean, compliant and mostly hands-off. Roughly half the job is architect and operator: you design schema and automation, test it before the team touches it, document it, and are the first call when anything systems-related breaks on any film. The other half is audience builder: you turn a film's themes into segmented, tiered lists, write the sequences and send them. When the two compete, the systems come first, because every campaign runs on them. You will inherit a rebuilt, multi-film system and extend it to every new release and to new programs and initiatives. You make day-to-day calls on schema, automation and sending, bring data-model changes to the VP for approval, and keep Partnerships, Programming and Social supplied with clean lists, working pages and clear reporting.

What success looks like: Each new release goes from signed to outreach-ready, without rebuilding anything. Partner relationships, bookings, and screenings grow from one film to the next. We build a release engine that any future film can plug into and find its audience. Outreach stays compliant and deliverable: no one is emailed after opting out, and sender reputation stays healthy. The team can find all of the information they need in a maintained single source of truth. Systems you will work inAirtable, Apollo.io, Netlify, ZeroBounce and web forms, Kinema, and Claude and other AI tools.

Qualifications: Required 3+ years in systems operations, marketing operations, audience development, CRM, or outreach systems, ideally for a nonprofit, film or mission-driven organization. Deep hands-on Airtable experience (or a comparable relational tool): schema design, linked records and junction tables, formulas, automations, interfaces and forms, plus light JavaScript for scripts and webhooks. Hands-on experience running outreach in tools like Apollo.io, Salesloft, HubSpot sequences or similar: sequences, list imports, bounce and suppression management. Working knowledge of email deliverability and consent: domain warmup, SPF/DKIM/DMARC, bounce and complaint thresholds, CAN-SPAM and opt-out handling. Strong data-hygiene instincts at scale: CSV cleanup, verification, controlled vocabularies, and knowing when to flag instead of guess. Clear, warm writing, with the judgment to keep automated outreach sounding like a real person. Clear documentation, and the ability to explain trade-offs to non-technical leadership.

Organization: Theorem Media Inc.

Reports to: Vice President and General Manager

Compensation: Temporary to permanent contract work built around $50-90k range depending on scope and commitment. To apply: jobs@theoremmedia.org Theorem Media is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected characteristic.