SUMMARY:
The Assistant Property Manager is responsible to assist the Property Management Team in the day to day operations of an assigned portfolio of properties, is responsible for the administration of the lease document, ensuring that all lease conditions are met. Assist in the maintenance of accurate rent rolls and stacking plans, and support the Property Operations Team (Property Manager, Sr. Engineer, and Property Accountant) in meeting the operations needs that serve the building tenants.
RESPONSIBILITIES: Tenant Relationships
Participate as a building staff team member, supporting all of the efforts to achieve Owner and organizational goals. Maintain good tenant relations through regular personal contact responding to tenants’ concerns, complaints and proactively contacting tenant concerning their tenancy in the building. Responsible for the daily tenant maintenance calls received through Building Engines, assuring requests are handled in a timely, professional manner. Assist in coordination of special events or operational events at the building. These could include marketing events, tenant advisory board meetings, holiday decorations and/or tenant surveys. Assist the Property Management Team by proactively communicating to tenants, owner’s goals & objectives, scheduled and unscheduled maintenance projects occurring at the property.
Operations:
Process all tenant move-in and move-out forms and initiate janitorial or other services required by a lease.
Assist the Property Management Team in all operational communication and implementation of the property owner’s goals and objectives; communicating with engineers, vendors and tenants including producing & ensuring delivery of non-standard building memos.
Assist in the oversight of vendors responsible for the day to day maintenance and operation of the physical plant, to include but not be limited to janitorial, landscaping, pest control, signage issues, day porters etc.
Special attention to be placed on the “path of entry” into and through each property.
Assure vacant spaces are in best condition to assist in the marketing efforts of Owner.
Assist in the coordinate of the fire/life safety program; assuring training for staff, tenants & floor wardens have been completed.
Assure vacant spaces are in best condition to assist in the marketing efforts of Owner.
Assure Certificate of Insurance policy developed by Company and/or Owner is strictly adhered to.
Assure the Security of employees and tenants by clearly understanding the Company and / or owners established emergency response procedures. Participating in training as required and “on call” responsibilities.
Financial:- Assist the Asset Manager and Property Management Team in the production of financial reports required by Owner, by clearly understanding budgeted line items of responsibility, providing variance explanations and re-forecasting information as required.
- Assist the Property Management Team in the preparation of the annual operating budget including input of income and expenses.
- Assure invoices are coded properly prior to being input by accounting in the A/P process.
- Assure tenants are invoiced for all work above and beyond the requirements of the lease document.
- Make recommendations to improve net operating income by increasing revenues and / or decreasing operating expenses.
- SKILLS + ABILITIESExcellent organizational and communication skills
- Effective business writing skills
- Strong Accounting and Finance skills
- Customer service orientedMINIMUM QUALIFICATIONS2+ years administrative experience
- Proficient in MS Word and Excel
- Associates degree in business management (preferred) or equivalent body of knowledge or experience
- Commercial Real Estate experience preferred but not required
Equal Opportunity Employment
Urban Renaissance Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
