Junior Account Manager
top hat home servicesManhattan, NY
$50 K-$60 K
APPLYJunior Account Manager
top hat home servicesManhattan, NYSenior L5
$50 K-$60 K
Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelSales ManagersProperty, Real Estate, and Community Association Managers
Residential Property ManagersPlumbing, Heating, and Air-Conditioning ContractorsAgents and Managers for Artists, Athletes, Entertainers, and Other Public Figures
APPLY NOWTop Hat is seeking a detail-oriented, proactive Junior Account Manager to serve as the main point of contact for our high-end residential clients. You’ll work closely with Project Managers, technicians, and vendors to ensure all services and projects are delivered with professionalism, urgency and care. This is a junior role with a clear roadmap to Account Management.
Key Responsibilities:
- Take ownership of assigned client accounts— own the client experience as the advocate for client satisfaction.
- Provide support designated Account Manager(s).
- Manage ongoing client communication and ensure timely follow-up on requests and services.
- Coordinate with Project Managers on larger projects assigned to their department
- Join project kick-offs, check-ins, and walkthroughs; assist with proposals and vendor follow-ups.
- Stay accountable for accurate records and service data in our internal systems.
- Support Account Manager(s) in identifying areas of opportunities to better service our clients.
Requirements:
- 1+ years in direct to client customer service
- Experience in trades (HVAC, plumbing, electrical, etc.) or familiarity with trade terminology is a plus.
- Experience in high-end property or account management is plus.
- Excellent communication, multitasking, and organizational skills.
- Proficient in Microsoft 365, Slack, Google Workspace; Connect Wise or similar client management software a plus.
- Comfortable working with high-net worth clients.
- Ability to work onsite – on client property or in office - 5 days a week.
Salary Range: $50K-$60K DOE
About Us:
Top Hat is Manhattan’s premier boutique property management company, supporting townhouse, brownstone, and condo owners with top-tier service and project oversight.
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Level
Senior L5
Salary
$50 K-$60 K
Location
Manhattan, NY
Occupation
Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
Industry
Residential Property Managers
Posted
10 days ago