Remote Telehealth Program Manager

Virginia League for Planned Parenthood is seeking a Full-time Telehealth Program Manager to join our team. Under the direction of the SVP of Patient Care Operations, the Telehealth Program Manager manages the full scope of VLPP's Telehealth services. Primary responsibilities include creating a high-functioning team to meet the customer service needs of patients, identifying opportunities for growing our telehealth services and serving as a leader both for the Telehealth team and the agency. Ideal candidates will have experience facilitating processes to create effective systems and ensuring the telehealth services are in compliance with regulatory and quality standards. The ability to work remotely with efficiency and effectively manage employees who are also working remotely and/or in the office is essential. Candidates must have 1-2 years experience working in a health care environment, preferably with knowledge of how to develop and manage provider schedules. This position requires excellent administrative skills including document preparation, data management review and culturally sensitive customer service skills. A high school diploma or equivalent education is required. Essential Job Duties and Responsibilities (may include) :Monitors telehealth's business results and analyzes data to identify trends and ways to improve results and to inform future decision-making; develops approaches to respond to trends Collects and reports telehealth's statistical data on patient visits, services provided and staffing patterns Ensures that all staff interactions and client services are client-centered and consistent with mission, core values and cultural/linguistic competence objectives Supports staff in implementing and achieving agency and team-based initiatives and goals Participates in and supports all the medical services provided at VLPP, via telehealth, including family planning services, preventative health screenings, STI and HIV testing and treatment services, contraceptive services, gender affirming health services and abortion services (as permitted by law) and other services identified over time; Assists staff with providing virtual patient care as needed. Works closely with the Chief Medical Officer, SVP of Patient Care Operations and Compliance Manager to make sure licensed clinical staff provide the highest quality services Assists with interviewing and selecting new hires and ensures integration of new staff is completed through collaboration with Human Resources and Staff Training Teams. Manage all performance feedback and disciplinary actions for the team in partnership with leadership. Create and maintain provider schedules; support Telehealth team in rescheduling or adding and filling patient appointments as needed.