Field Service Operations Engineer
Department: Field Service Operations (FSO) – Subsea & Terrestrial Infrastructure
Primary Location: Cirion Hollywood Cable Landing Station (CLS) Additional Locations: Equinix Miami (NAP) – Secondary support location Additional South Florida and selected U.S. sites, as required🚀 About the RoleAt Cirion Technologies, we are looking for a Field Service Operations Engineer to support the operation, maintenance, and reliability of our subsea and terrestrial transport infrastructure. This role is critical to ensuring the continuous operation of the Hollywood Cable Landing Station (CLS), the MAC system, and our colocation environment at Equinix Miami (NAP). You will play a key part in maintaining high availability, safety, compliance, and operational excellence across facilities, network platforms, and structured cabling systems—while also supporting customer-facing and emergency readiness activities.
Key Responsibilities:- CLS Operations & Subsea / Transport Support
- Perform daily operations, monitoring, inspections, and first-line support for subsea terminal equipment (SLTE), PFE, Infinera/Ciena platforms, and terrestrial transmission systems.
- Maintain facility infrastructure, including HVAC, generators, ATS, grounding, fire systems, access control, and environmental controls.
- Ensure site organization, cleanliness, safety, and operational readiness.
Equinix Miami (NAP) Colocation Support:
Support Cirion’s colocation footprint, including racks, structured cabling, labeling, power circuits, cross-connects, and hardware installations. Coordinate Smart Hands activities, RMA handling, shipping/receiving, staging, and logistics.
Preventive Maintenance & Documentation:- Execute scheduled preventive maintenance (PM) tasks, facility inspections, equipment logs, and documentation updates.
- Maintain accurate circuit inventories, power audits, cross-connect records, and labeling standards.
- Create and execute Methods of Procedure (MOPs).Incident Response & Troubleshooting
- Respond to alarms, outages, and faults across CLS, NAP, and assigned sites.
- Troubleshoot optical, electrical, environmental, and facility-related issues.
- Participate in post-incident analysis and corrective actions.
Vendor & Access Management:
Coordinate contractor access, Badges/LOAs, escorts, and onsite safety oversight. Validate scope-of-work execution and oversee contractor performance.
Inventory, RMA & Procurement Coordination:
Track inventories, spares, equipment lifecycle, RMAs, and receipts. Coordinate procurement activities using SAP and internal purchasing processes.
Safety, Compliance & Emergency Readiness:
Ensure compliance with OSHA, NFPA 70E, Equinix IBX requirements, and Uptime Institute guidelines.
Apply lockout/tagout procedures, PPE standards, and safety best practices.
Support hurricane preparedness and emergency readiness including staging, spares, access, and fuel logistics.
Required Qualifications:
Proven experience supporting cable landing stations, telecom facilities, or colocation/transport environments.
Hands-on knowledge of optical transport systems and subsea terminal equipment.
Strong understanding of AC/DC power systems, HVAC, generators, ATS, structured cabling, and facilities operations.
Excellent documentation, reporting, and communication skills.
Willingness to travel as required.
Preferred Qualifications:
Experience with subsea cable systems or landing station operations.
Knowledge of cross-connect provisioning and contractor management.
Experience with SAP, ticketing systems, inventory tools, and MOP creation.
Background in safety programs, emergency operations, or disaster preparedness.
Working knowledge of Spanish as a strong plus
Core Competencies:- Technical troubleshooting and problem-solving
- High ownership and reliability mindset
- Accuracy and discipline in documentation
- Strong safety and compliance focus
- Clear communication and teamwork
- Ability to manage shifting priorities in critical environments
Interested in this opportunity? Apply now and be part of a team that keeps global connectivity running.
