Job Description:
Under the direction of the Director of Community-Based Services, the Community Support Coordinator supports the day-to-day coordination of the Program in Northshore and Barrington communities. This position supports mentor recruitment, participant coordination, documentation, and routine communication while following program guidelines, agency policies, and trauma-informed practices.
Essential Duties and Responsibilities:
Support the recruitment, screening, interviewing, onboarding, and ongoing support of Community Mentors in accordance with established program procedures.
Help coordinate mentor applications, training logistics, resources, and routine communication with mentors, mentees, staff, and community partners.
Support program activities, outreach efforts, and implementation of established policies, procedures, and trauma-informed practices.
Conduct participant intakes and screenings, help coordinate mentor matches, and track mentoring relationships using established program tools.
Notify the director of concerns or changes that may affect participant safety, mentor support, or program needs.
Provide routine support and guidance to mentors and mentees within established program guidelines while maintaining confidentiality, safety-focused practices, and professional boundaries.
Maintain program records, mentor files, documentation, data entry, and reporting information accurately and timely.
Participate in meetings, trainings, case consultations, and collaborative activities as assigned.
Requirements:- Minimum of three (3) years of experience working with survivors of intimate partner violence, volunteer programs, homelessness services, or other trauma-affected populations required; associate or bachelor’s degree in a related field preferred.
- Completion of 40-Hour Domestic Violence Training required within the first month if not already completed; ICDVP credential preferred.
- Ability to use communication, organization, attention to detail, dependability, teamwork, confidentiality, professional boundaries, and trauma-informed service skills in routine program support required.
- Bilingual (Spanish) preferred.
- Ability to work some evenings and weekends and travel between Northshore and/or Barrington communities/work locations required.
- Lived experience as a survivor of intimate partner violence is required.
- Commitment to diversity, equity, and inclusion.
- Full-time Benefits:403b Retirement Plan403b Employer MatchDental Insurance
- Medical Insurance
- Health Savings Account
- Paid Time OffVision InsuranceEAP
