Agency Services Intern

Location: West Des Moines, IA 50266 Terms: 12-weeks, full-time, flexible 37.5 hours/week, in-office

Pay: $20/hour

Start Date: Monday, May 24th, 2027 (can be flexible)

End Date: Friday, August 13th, 2027 (can be flexible) Curious how the right details and partnerships keep an entire industry moving? Join Merchants Bonding Company as our Summer 2027 Agency Services Intern! In this role, you’ll support the day-to-day processes that help agents and agencies work effectively with Merchants. You’ll gain hands-on experience in agency operations, compliance, and documentation while working as part of a collaborative team.

About Us: At Merchants Bonding, we have a positive and collaborative environment where your ideas are valued, and your growth is prioritized. We work hard to deliver first-class experiences in all our relationships. Our commitment to innovation and building trust secured our spot among the top 10 surety companies in the country. Surety bonds are a vital part of industries like insurance, finance, and construction, where reliable business transactions are essential to protect all parties involved. Internship Experience Our internship program is truly a reflection of our overall culture. We value inclusivity and exploring new ideas, which results in a program that embraces fresh perspectives! The internship experience offers a blend of cross-departmental learning, community service projects, and opportunities for building connections through social and educational events. You’ll engage in impactful business projects, working closely with your peers and industry professionals to gain invaluable real-world experience. Embrace the chance to grow professionally and personally in a vibrant, supportive environment! What You’ll Do Agent and Agency Support: Help new agents and agencies get set up and licensed to work with Merchants by assisting with onboarding and compliance reviews. Documentation Review: Review agent and agency documentation for completeness, accuracy, and consistency. Regulatory Research: Help research state insurance laws and licensing requirements for agents and agencies. Process Documentation: Review, document, and update Agency Services processes to ensure procedures are clear and current. Data and Reference Materials: Maintain accurate licensing information, assist with data cleanup, and update reference materials. Project Support: Collaborate with the team on cross-functional initiatives and special projects. Competencies You’ll Use Critical Thinking: Analyze information thoughtfully, evaluate options, and make informed decisions to solve problems. Problem-Solving: Leverage your strong analytical abilities to work through day-to-day challenges. Attention to Detail: Review information carefully and complete work accurately and consistently. Communication: Communicate clearly and adapt to different audiences in both written and verbal forms. Time Management and Organization: Manage multiple tasks and deadlines efficiently, demonstrating strong organizational abilities to prioritize and complete work effectively. Professionalism: Maintain integrity, respect, and excellence in all interactions and work environments.

Qualifications: What Sets You Apart Strong Academic Performance and Relevant Coursework: A proven commitment to excellence through your academic achievements, including coursework relevant to the role, such as Business Administration, Risk Management & Insurance, or a related field.

Previous Work Experience: Work experience, in a corporate environment or not, that showcases your skills and work ethic. Involvement in Extracurricular Activities: Participation in campus organizations or other activities that demonstrate your teamwork, leadership, time management, and passions. Leadership and Initiative: Roles or projects where you’ve taken on leadership responsibilities, contributed ideas, and proactively addressed challenges. Professional Development: Additional training, certifications, or workshops that enhance your qualifications.

Volunteer Experience: Participation in volunteer opportunities that highlight your ability to collaborate with diverse teams and contribute to community-focused goals.