Description:
If you enjoy interacting with people and sustaining great rapport with those who are within the fitness community as well as those who would love to be a part of the fitness community, then this is the ideal position for you! As a Membership Advisor you will become the gateway to introducing or reintroducing prospective club members to the importance of being a member at the club but also living a healthy lifestyle!
Job Description:
Summary/objective
Responsible for generating new sales and memberships for the club, as well as managing member satisfaction and retention.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Meet or exceed established monthly sales goals
Meet or exceed weekly call goals
Meet or exceed weekly self-generated outreach goals
Infiltrate the surrounding market, produce leads, schedule appointments, and tour prospective members
Successfully use and operate membership management software system
Generate and execute creative ideas to promote membership and programs
Systematically follow up with prospective members within the designated time frame
Maintain knowledge of club membership pricing and costs
Maintain knowledge of club policies and procedures, particularly those related to membership sales
Support and handle membership problems and changes; make decisions in consideration of the club's policies and procedures
Establish and maintain relationships with members/guests to make all feel welcome
Proactively seek out and participate in opportunities to build a member base and promote club
Keep members informed of club events and activities and encourage participation
Requirements: Physical demands
Must be able to stand, move, walk, and bend for the duration of a shift
Must have ability and willingness to work varied shifts including days, evenings, weekends, and holidays
Required competencies, education, and experience
High school diploma or GED required, college degree preferred
Prior professional sales experience in commission-based role preferred
Prior customer service experience highly desired
Excellent communication and interpersonal skills
Proficient computer skills
Must be at least 18 years old
Company Expectations
Read, sign, and abide by the policies included in the Team Member Handbook
Park in team member designated areas
Club cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep club neat and clean
Attend mandatory Personal Training meetings
Assist with Service Days, as assigned by Supervisor
Assist with club programs, special events, or activities, as assigned by Supervisor
Promptly respond to work-related correspondence
Exhibit a positive attitude at all times
Deliver outstanding service to members and guests, following acac’s Five*Star principles
Affirmative Action/EEO statement
acac is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.
