Administrative Assistant & Service Dispatcher

Employment Type: Full-Time Work Location: 100% Onsite - Remote or Hybrid Work Is Not Available Position OverviewWe are seeking an organized, detail-oriented, and dependable Administrative Assistant & Service Dispatcher to support daily office operations and coordinate service calls for technicians. This position is ideal for someone who enjoys staying organized, communicating with customers, managing multiple priorities, and helping keep service operations running smoothly. This is a fully onsite position, Monday through Friday, from 8:00 a.m. to 4:30 p.m. Candidates must be able to work in person at the company's location for all scheduled shifts. The ideal candidate will be comfortable handling a steady volume of incoming phone calls, scheduling service appointments, coordinating with field technicians, and tracking parts and service-related information. As the individual becomes more familiar with the business, they will also learn and take on additional responsibilities within the company's CRM system.

Key Responsibilities: Answer incoming phone calls and assist customers in a professional, courteous manner. Manage a busy phone environment with approximately 15 incoming calls per hour across 15 phone lines. Schedule and coordinate service calls and appointments. Dispatch and communicate with service technicians to support daily scheduling and service needs. Order, track, and coordinate parts needed for service work. Make outbound calls to customers, vendors, and other contacts as needed. Maintain accurate records, update information, and assist with administrative documentation. Learn and utilize the company's CRM system to manage service information and support workflow efficiency. Multitask effectively while maintaining accuracy, organization, and attention to detail. Provide general administrative support to help ensure smooth daily operations.

Qualifications: Previous administrative, customer service, dispatching, scheduling, or office support experience preferred. Strong organizational skills and attention to detail. Excellent verbal and written communication skills. Comfortable answering a high volume of phone calls and communicating with multiple people throughout the day. Ability to multitask, prioritize responsibilities, and adapt to changing needs. Basic computer proficiency, including Microsoft Word and Excel. Accurate typing skills and the ability to enter information efficiently. Willingness to learn new software systems, including the company's CRM. Reliable, professional, and able to work independently as well as collaboratively with a team.

Required Skills: AssessmentsCandidates will be asked to complete Microsoft Word, Microsoft Excel, and typing assessments as part of the screening process. Average proficiency or higher is expected. IND1 #CelertityHires