Visa Liaison Officer/Special Assistant

QUALIFICATIONS: (Preferred) knowledge and understanding of the laws, rules, and regulations pertaining to eligibility for and issuance of a U.S. visa Ability to learn and recall information about visa application procedures and the laws and regulations pertaining to visa requirements Ability to comprehend and communicate the requirements for a visa in a professional and courteous manner both orally and in writing Ability to maintain composure and objectivity in stressful situations and in dealing simultaneously with multiple inquiries Communicate effectively and confidently with high-level executives Superior organizational skills and work ethic Ability to manage projects Effectively and professionally communicate with the public Interpret and apply complex regulatory materialANTICIPATED DUTIES/TASKS:Manage individual portfolios by region and/or policy issue. The Government Managers assign portfolios and may change subjects or portfolios as required; Conduct research on visa cases and policy issues by gathering information from a variety of sources, including but not limited to: visa applications, supporting documents, the internet, telephone calls, the FAM, and government, commercial, and open-source databases. Draft findings in a clear and concise manner that summarizes the information gathered during research; Manage approval and clearance process of documents or deliverables independently; Draft complex correspondence, regulations, reports, and other documents for internal and external use and in the correct format; Clear and route for clearance other written internal communication; Participate in consular outreach activities including, but not limited to: travel shows, professional meetings and conferences, and university events, and interagency meetings; Utilize phone and email to resolve questions with both internal and external interlocutors; Data enter and look up files as required; Answer and resolve inquiries from consular officers, visa applicants and their representatives or agents; Assist the Government with Congressional, Headquarters, and White House inquiries, complaints, and service issues; Liaise in-person, via email, and phone with embassies, consulates, and other high-level foreign country personnel; Liaise with contacts across the interagency, other State Department and Consular Affairs offices, as well as Congressional staff and members of the public; Assist in training Visa Assistants, Specialists, and other new staff members in their essential job functions, helping to constantly improve the training processes and procedures; Provide support for special projects, including, but not limited to, support for conferences, meetings, representational events or bilateral delegations; Serve as back-up to the other officers in their absence as designated; Draft, edit, and clear all products in appropriate format to include but not limited to documents, regulations, briefing papers, and correspondence; and Available for telework when allowable. Education / Experience Required Bachelor’s Degree (advanced degree preferred), and At least 4 years of demonstrated ability to communicate orally and in writing in an office environment, including At least 2 years of policy development, international relations, legal, and/or foreign service Quality Support, Inc. is an Equal Opportunity / Affir