Customer Success Training Program Coordinator

Year Up is seeking a motivated and passionate Customer Success Job Training Program Coordinator to join our nonprofit organization aimed at closing the opportunity divide. This role is pivotal in supporting young adults through a strategic mix of academic learning and hands-on experience, preparing them for customer success roles across various industries. As a coordinator, you will oversee the development and implementation of training materials, monitor participant progress, and ensure our training aligns with the current market demands. Develop and update curriculum and course materials tailored to customer success roles. Facilitate and oversee both in-person and online training sessions. Monitor and report on the progress of participants, offering feedback and support. Liaise with industry professionals to update course content and secure guest lectures or workshops. Assist in the recruitment and selection of program candidates. Coordinate with various departments to ensure a seamless transition for students from training to internships. Strong understanding of customer engagement and relationship management. Excellent organizational and leadership capabilities. Ability to identify educational needs and creatively develop content. Proficient in digital learning platforms and e-learning technologies. Medical Insurance Dental Insurance Vision Insurance Life Insurance Certified Training Professional (CTP) or equivalent is preferred.