Office Specialist The Travis County Tax Office is looking for a dependable, customer-focused professional to join our team as an Office Specialist. This position plays an important role in providing efficient and accurate vehicle title and registration services to dealers and customers. The Office Specialist processes documents, maintains accurate records, assists customers and dealers, and supports daily office operations. If you enjoy helping others, staying organized, and being part of a team that serves the community, this is a great opportunity to put your administrative and customer service skills to work. Distinguishing Characteristics: This is the second in a series of three general clerical-related job classifications within the Administrative Support job family. This classification is distinguished from the Office Assistant in that work requires specialized functional knowledge with independent decision-making within established limits. This classification is distinguished from the Office Specialist Senior in that incumbents typically have less experience, specialized knowledge and responsibility.
Duties and Responsibilities:
Process basic vehicle title and registration transactions.
Review, organize, and enter information from documents and applications.
Process registration and Fleet transactions received by mail or drop-off.
Receive and log dealer transactions.
Sort and process incoming and outgoing mail.
Assist dealers with pickup of completed transactions.
Maintain and update spreadsheets, databases, and tracking records.
Provide professional and courteous customer service.
Assist with daily office assignments and support team members as needed.
Follow established procedures and applicable state requirements.
May perform other duties as assigned.
Minimum Requirements
Education and Experience:
High School diploma or G.E.D. AND three (3) years of responsible office/clerical experience, including the operation of computer equipment to include word processing, spreadsheets, databases and a variety of software packages; OR, Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job. Licenses, Registrations, Certifications, or Special Requirements: None required. Knowledge, Skills, and Abilities Knowledge of Modern office/clerical practices, procedures, and methods. Policies, practices, procedures and terminology of assigned function. File management and techniques. Principles and procedures of record keeping. Customer service etiquette. Computer equipment to include word processing, spreadsheets, databases and a variety of software packages. Business English, spelling and arithmetic, letter writing, grammar and punctuation and report preparation. May be required to develop knowledge of and adhere to federal and state laws requiring the confidential handling of certain health information. Skill in Strong attention to detail and accuracy. Good organizational and time-management skills. Ability to learn new procedures and computer systems. Ability to communicate effectively and work well with others. Customer service skills and a professional attitude. Previous title, registration, DMV, or county experience is not required. Training will be provided Ability to Compile data and write clear and comprehensive reports. Understand and carry out verbal and written directions. Perform multitasking. Create effective filing systems, and retrieve and disseminate information. Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, and the general public.
Work Environment & Other Information:
Physical requirements include the ability to lift/carry up to 20-50 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination, and manual dexterity necessary to operate a computer and office equipment. Subject to sitting, client/customer contact, standing, walking, vision to monitor, repetitive motion, stooping/kneeling, squatting, bending, and reaching to perform the essential functions. Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.
Work Hours: Monday-Friday, 8:00-5:00pLocation: 2433 Ridgepoint Dr Austin, TX 78754
Department: Tax Collector
Criminal Background Check Required. For updates or questions on this position, contact Danielle.Moore@traviscountytx.gov.This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.
Benefits:
Employment at Travis County comes with a full array of benefits. We offer comprehensive health insurance, a no-cost, on-site Health and Wellness clinic, longevity pay, paid vacations, sick time and personal holidays, not to mention an industry competitive salary structure and a friendly, stable work environment. FY2026 Travis County Benefit GuideIn this valuable Travis County Benefits Guide you will find benefit summaries, eligibility requirements, costs, contact numbers and addresses as well as other general information on the benefits available to Travis County Employees and Retirees. Credit Union Employees may join the Travis County Credit Union which offers low-interest loans, savings plans through payroll deduction, safe deposit boxes and other benefits. Deferred Compensation Employees may enroll in a tax- free sheltered investment plan through payroll deduction. Direct Deposit Employees may sign up for direct bank deposit. Employee Assistance Program Travis County provides a confidential counseling and referral service free of charge to county employees and their family. Employee Organizations Membership in the American Federation of State, County, and Municipal Employees Union is available through payroll deduction. Employee Health & Wellness Clinic Employees may access the clinic for a variety of wellness program and health care services with no co-pay, no deductible and no co-insurance costs. Holidays An average of eleven paid holidays are designated by the Travis County Commissioners Court at the beginning of each fiscal year. Insurance Employees may select from four plans: an Exclusive Physician Organization (EPO), Choice Plus Preferred Physician Organization (PPO), Consumer Choice or a High Deductible Health Plan (HDHP) with a Health Savings Account (HSA). All four options include a Pharmacy Plan. Travis County's current policy is to pay 100% of the employee's health insurance premium for the Consumer Choice and HDHP. Employees will pay a premium for both the EPO and PPO. Other insurance benefits include $50,000 Basic Life and AD&D paid by the County. The following benefits are employee paid: DentalVisionSupplemental Life, AD&DDependent LifeShort Term DisabilityLong Term DisabilityLong Term CareNew employees are covered on the first day of the month following 28 calendar days of employment. Longevity Longevity pay is paid for each year completed after three years of continuous service. Peace Officers in a law enforcement activity, whose job requires state peace officer certification, receive pay after one year of certification. On the regular payday on or after the employee's fourth and subsequent adjusted service dates, he or she receives a single payment for the previous year. Parking A limited number of assigned parking spaces are available to employees in the Courthouse Complex. Personal Holidays Regular, full-time employees are eligible for up to three paid personal holidays each calendar year. Part-time employees shall be granted personal holidays on a prorated basis. New employees earn personal holidays for the calendar year in which he/she begins employment, based on the month in which employment begins: January March 3 personal holidays April - June 2 personal holidays July - September 1 personal holiday October - December NoneNew employees are eligible to take personal holidays after 90 days of employment. Retirement Travis County is a member of the Texas County & District Retirement System with mandatory participation by certain classes of employees. Seven percent (7%) of the gross salary is deducted each pay period. An employee is fully vested after eight years of service. Benefits are prorated for part-time employees. Sick Leave Regular employees earn sick leave at a rate of eight hours per month with unlimited accrual during employment. Part-time employees earn sick leave on a pro-rated basis. Parental Leave Each Full-time Paid Parental Leave Eligible (PPL) Employee is entitled to a total of 320 hours of Paid Parental Leave in a 12 month period. Paid Parental Leave for Part-time PPL Eligible Employees is prorated based on the number of hours that they are regularly scheduled to work. Tuition Refund Certain classes
