Customer Success Account Executive Ash delivers the infrastructure for health plans and digital-health organizations to offer at-home testing programs to their end users, enabling care-gap closure, improved population health, and measurable quality outcomes. We serve major health plans, digital health companies, and channel partners nationwide with a full-service, white-label solution that drives ROI, member engagement, and clinical impact.
Role Overview:
We are seeking a highly-skilled and commercially-driven Customer Success Account Executive at the senior-manager or director level. You will lead the post-sale growth lifecycle - managing renewals, expansions, channel partner commercialization, and driving recognized revenue growth. You'll engage at the executive level, build strategic account plans, and partner seamlessly with our operations and client delivery teams to deliver outstanding results. This role is quota-carrying and will have significant visibility with the executive leadership team.
Key Responsibilities:
Develop and execute account plans for a portfolio of channel partners and key strategic accounts, with an eye to expansion, renewals, and cross-sell opportunities.
Build and maintain strong executive relationships (C-suite, leadership of clinical/population health/quality) to position Ash as a strategic partner.
Lead renewals and expansions of existing agreements, ensuring consistently high renewal rates and zero churn.
Drive revenue generation through channel partners by collaborating on joint GTM motions, scalable enablement models, and partner commercialization strategies.
Collaborate with internal teams - Client Delivery, Product, Marketing, and Operations - to define solutions, refine value propositions, and influence roadmap and process improvements.
Own forecasting for expansion and partner-sourced revenue; monitor and report on pipeline health, growth metrics, and account performance.
Operate in a highly ambiguous, fast-paced environment while driving high standards of execution, data-driven insight, and relentless follow-through.
Who You Are:- 5 - 8+ years of experience in customer success, strategic account management, or expansion-focused sales roles, ideally in healthcare/diagnostics/digital health.
- Proven track record of achieving or exceeding quota in a commercial role with renewals, expansions, and partner-sourced growth.
- Deep competency in managing complex relationships and navigating multi-stakeholder sales processes at executive levels.
- Excellent communicator - able to articulate business value, health-outcomes impact, and financial ROI to quality, clinical and financial leadership.
- Strong analytical mindset - comfortable with metrics, forecasting, CRM hygiene, and leveraging data to drive decisions.
- Highly collaborative, motivated, resourceful and able to thrive in a scaling startup setting.
- Success Criteria (First 1218 Months)
- Achieve 100%+ of expansion/renewal quota consistently.
- Establish 1-2 major channel partner GTM motions and generate measurable revenue from them.
- Partner with Client Delivery to maintain a renewal rate of 95%+ and zero churn in your portfolio.
- Launch one or more new diagnostic programs with key accounts and convert them into revenue streams.
- Reinforce Ash as a trusted strategic partner to executive leadership within your accounts.
- Why This Role At Ash?
- A mission-driven company making a tangible difference in access to care and diagnostics.
- Opportunity to own, shape and scale a critical revenue engine within a high-growth health-tech company.
- Executive-level exposure, meaningful impact, and competitive compensation with accelerators.
- A collaborative, ambitious culture where you'll make real change.
What We Offer:
The opportunity to join a mission driven team and play a crucial role in shaping the future of the company.
Inclusive and transparent social culture.
Challenging work, fast learning cycles, practical training, and meaningful feedback. We want to learn from every member of the team and bring fresh ideas to the table every day.
Flexible working environment with unlimited vacation time and company provided team lunches.
Competitive pay, full health benefits (medical, dental, vision), stock options, 401k program.
Commitment To Diversity, Equity and Inclusion:
Our company values diversity and believes diverse teams make innovation possible. We work on complex, difficult problems in making healthcare more accessible and inclusive. We need a diverse team that can bring different perspectives and approaches, and whose experiences reflect the full set of stakeholders we seek to serve. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.
