Pool Office Attendant

Job Description: City of Piedmont is a charter city of approximately 11,000 residents located in the beautiful Oakland Hills, overlooking the San Francisco Bay. The city, which is virtually built out, consists of established residences on quiet tree-lined streets. Within Piedmont's 1.8 square-mile area there are five city parks and numerous landscaped areas which offer wooded paths, tennis courts, children's playgrounds and picnic facilities. The city will be opening a new all electric Community Pool featuring a state-of-the-art competition pool, activity pool and bathhouse facility. DEFINITIONThe Pool Office Attendant serves as the first point of contact for Piedmont Community Pool patrons. This role is essential to maintaining a welcoming, organized, and safe environment by providing customer service, managing entry operations, and supporting pool staff with administrative and facility needs. CLASS CHARACTERISTICSUnder the direction of the Recreation Supervisor and Recreation Coordinator for Aquatics, Pool Office Attendants act as an essential part of the aquatic facility emergency action plan. They also provide everyday support through managing attendance, communicating with patrons, and performing clerical duties. A Pool Office Attendant must: Be at least 16 years old and possess a work permit if under 18Be reliable, punctual, and have a professional demeanor Communicate clearly and effectively Have interpersonal skills which help build teamwork and collaboration Have the ability to work independently and as part of a teamEXAMPLES OF DUTIES (Illustrative Only)*Greet and check in patrons, ensuring proper registration, pass, or payment Operate the point-of-sale (POS) system for pool admissions, retail items, and class registration Handle patron questions and concerns professionally, providing accurate information about pool hours, programs, rentals, and policies, and escalating issues to a supervisor when appropriate Maintain the cleanliness and organization of the front office, entry lobby, and counter areas Monitor locker room and restrooms to ensure they are clean and stocked Restock brochures, waivers, first aid materials, and office supplies Perform basic clerical duties, including data entry, printing rosters, and filing Record attendance, assist with form completion and store documents as directed Learn and perform duties of the aquatic emergency action plan such as helping clear the pool, calling emergency services (911), meeting EMS personnel upon arrival to provide directions, and alerting supervisors as directed Communicate effectively with lifeguards, instructors, and other staff to support smooth facility operations Support daily opening and closing routines, including signage setup and office security checks Assist with set-up and logistics for facility events and room rentals, as needed*Management reserves the rights to add, modify, change or rescind work assignments and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

Basic computer literacy, including the ability to navigate common digital tools and systems Customer service etiquette Experience working or volunteering in a customer service position is highly preferred Basic mathematical functions, using addition, subtraction, multiplication, and division Ability to: Use standard workplace software and learn the recreation registration software with minimal training Use a computer, phone system, copier, and other standard office equipment Communicate clearly with patrons and staff in-person and via phone or email • Multi-task and keep track of tasks in a fast-paced environment Follow instructions with attention to detail, respond to requests and follow up with supervisor as needed Participate in regular in-service training sessions Communicate effectively and work cooperatively with Recreation department personnel, volunteers, vendors representatives, school personnel, children, parents, patrons, the general public, and coworkers Understand and use a wide variety of resources and information, such as regulations, accident/incident reports, schedules, time sheets, patron complaints, correspondence and general operating manuals Act quickly, calmly and appropriately in response to emergency situations by participating and assisting Lifeguards in the Emergency Action PlanREQUIREMENTS