Education Program Coordinator

Pay rate: $32/hr - $35.71/hr on W2

Duration: 6 months - Is there potential for extension or conversion? Yes possible

Summary: The Division of Information Technology Services (ITS) is seeking a proactive and organized professional to serve as the IT Co-op Program Specialist. This role owns the day-to-day coordination and ongoing development of the ITS Co-op Program, serving as the primary point of contact for co-op students, hiring managers. The IT Co-op Program Specialist manages the full co-op lifecycle - from recruitment and placement through onboarding, performance check-ins, and offboarding - while continuously improving the structure, consistency, and impact of the program. This person partners closely with ITS managers to identify co-op project opportunities, ensures students have a meaningful and well-supported work experience, and tracks program outcomes to demonstrate value to ITS leadership. The ideal candidate is comfortable working independently, balancing relationship management with process rigor, and translating an early-stage or informal co-op process into a scalable, well-documented program. Experience in higher education, campus recruiting, or academic-employer partnerships is a plus. This is a hybrid position that requires on-site presence in the Boston office three days per week. 2. Qualifications Education Bachelor's degree in human resources, Business Administration, Higher Education Administration, Information Technology, or a related field; equivalent experience considered in lieu of degree. Relevant certifications preferred (e.g., PHR/SHRM-CP, project management, career coaching). Experience 3+ years of experience in program coordination, campus recruiting, HR/talent programs, internship or co-op administration, or a similar role. Demonstrated experience managing a program end-to-end, including recruiting, scheduling, stakeholder communication, and reporting. Experience partnering with hiring managers to define role scope, project work, and performance expectations for students or early-career talent. Experience building or improving program processes, documentation, or onboarding materials. Experience in higher education, university career services, or academic-employer co-op/internship partnerships is a plus. Program Coordination & Development Knowledge and Skills Strong understanding of co-op, internship, or early-talent program structures and best practices. Ability to build relationships with academic institutions, career services offices, and faculty co-op coordinators. Skilled at recruiting, screening, and matching candidates to appropriate roles and projects within ITS. Ability to design onboarding, training, and check-in processes that support student success and manager accountability. Strong organizational skills with the ability to manage multiple student placements, timelines, and stakeholders simultaneously. Proficiency with applicant tracking systems, scheduling tools, and Microsoft Office (Excel, PowerPoint, Outlook); familiarity with HRIS or co-op management platforms a plus. Ability to track and report on program metrics (placement rates, retention, manager and student satisfaction, conversion to full-time hire) to demonstrate program value. Excellent written and verbal communication skills, with the ability to represent ITS professionally to external academic partners and prospective students. Ability to handle sensitive student and personnel information with discretion. Self-motivated and comfortable operating with a degree of ambiguity while building out a growing program. 3. Key Responsibilities & Accountabilities Identify all key responsibilities required of the job, with the typical percentage of time required for each. Total percentage of time must equal 100%. Program Coordination & Administration Manage the end-to-end co-op cycle: recruiting, interviewing support, offer coordination, onboarding, and offboarding. Maintain the master schedule of co-op rotations, start/end dates, and academic term alignment. Serve as the primary point of contact for co-op students throughout their placement, addressing questions and escalating issues as needed. Maintain accurate records of student placements, evaluations, and program documentation. 35% Partner with ITS managers to identify suitable co-op project work and define role expectations. Coach hiring managers on effective onboarding, supervision, and feedback practices for co-op students. Conduct regular check-ins with managers and students to monitor performance, engagement, and satisfaction. 25% Academic & External Partnerships Build and maintain relationships with university career services offices, co-op coordinators, and faculty partners. Represent ITS at career fairs, info sessions, and campus recruiting events. Serve as liaison between ITS and academic institutions on program requirements, deadlines, and compliance. 20% Develop and refine onboarding materials, program guidelines, and templates for managers and students. Establish and track program metrics (placements, retention, satisfaction, conversion to full-time hire) and report outcomes to ITS leadership. Identify opportunities to expand, formalize, or improve the co-op program's structure and reach. 15% Compliance & Reporting Ensure co-op placements comply with university, academic institution, and any relevant employment requirements. Prepare periodic summary reports on program status and outcomes for ITS leadership.