Manager:
TSOUSA - TX - Houston, TXOverviewGEP is different. It's a place where individuality is prized and talent respected. We're focused on what is real and effective. We are a meritocracy where good ideas and great people get noticed, results matter, and ability and hard work drive achievements. We recognize people who make a genuine difference by rewarding them well. We're a learning organization, actively looking for people to help shape, grow and continually improve us. GEP helps global enterprises operate more efficiently and effectively, gain competitive advantage, boost profitability, and maximize business and shareholder value. Fresh thinking, innovative products, unrivaled domain and subject expertise, and smart, passionate people – this is how GEP creates and delivers unified business solutions of unprecedented scale, power and effectiveness. Those are just some of the things that we do in our quest to build a beautiful company, enjoy the journey and make a difference. Job Summary & ResponsibilitiesGEP is seeking a Manager for our Technology Services team to maintain and grow relationships with customers and also be responsible for managing implementations and service offerings for client accounts. The candidate is expected to retain existing business and client satisfaction while pursuing profitable growth opportunities in assigned customer accounts. A key requirement for this role is to understand clients' business requirements and ensure that the products/service are provided to the client meeting are exceeding the expectations. The right candidate will have excellent client relationship skills and a strong technology background in procurement. Establish and manage loyal relationships with key stakeholders Conduct solution development and proposal delivery for selected clients Form strategic account plans including areas for improvement, opportunities and action items Genuinely care about client challenges and successes and able to demonstrate creative thinking and problem solving skills to help client overcome challenges The Director, Technology Services, will be responsible for supporting the firm's complete product and service offerings. The right candidate will have excellent client relationship skills and a strong technology background in procurement. Develops customer account plans for customers by leading a joint company/customer planning process that identifies relevant customer needs, prioritizes initiatives and company investments, and establishes a clear action plan for success. Identify opportunities for client to increase usage of the current product as well expand to new products offered by GEPProactively manage customers' satisfaction and service delivery by anticipating potential service problems, and monitoring satisfaction. Understand client business requirements, propose and negotiate a technical solution and deliver solutions Translate client business requirements for internal technical team and ensure that the product/service is delivered to client per the requirements and timeline Display deep knowledge of GEP products and markets and is capable to deliver demos when needed
Requirements:
•5+ years of demonstrated successful career record with at least 3 years in procurement and sourcing area •Previous experience in an account management role for a technology firm is strongly preferred •Familiar with online procurement/sourcing tools including RFP, Auction, Contract Mgmt, Spend Analysis and P2P •Strong leadership skills in a client-facing environment •Excellent communication and client management skills •Experienced team leader skilled in people development, coaching and motivation •Strong teamwork, problem solving, organization and process improvement skills •Very detail oriented •Proficient in MS Excel, Word & PowerPoint •Bachelor's Degree required, Masters in business or operations preferred •Willing to travelGEP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, protected veteran status, disability status, or any other characteristics protected by federal, state or local law. We are committed to hiring and valuing a global diverse work team. GEP is proud to be an EEO/AA employer M/F/D/V.
