Head of Shared Services, Contact Center Excellence

Peckham in Lansing, MI seeks an AVP of Shared Services to lead the Contact Center Excellence organization. You will build scalable workforce planning, governance, and reporting across CCS contracts, driving customer experience and execution excellence. The role partnerships span operations, HR, and technology to sustain improvements. Ideal candidates will bring 8–10+ years in contact center leadership, strong analytic capabilities, and a track record of developing leaders and high-performance