Pharmacy Care Representative As a Pharmacy Care Representative, you'll work in a team environment to provide superior customer service that exceeds patient expectations. Key responsibilities include providing superior customer service, working closely with Pharmacists, Pharmacy Technicians, and Pharmacy Care Representatives to provide excellent patient care, promoting greeting, asking, and thanking strategies, and handling written prescriptions. You will also manage prescription-related paperwork, use the RXEVO point of sale system, and ensure procedures are followed to deliver prescriptions to the correct patients. Additionally, you will direct customers to the counseling window for Pharmacist consultation, maintain manual signature capture receipts, and process customer transactions at the register. You will participate in Rx screening events, flu shot scheduling, immunization scheduling, and future medication therapy management events, and ensure all prescription deliveries are finalized. You will also manage OTC inventory, comply with HIPAA regulations, and ensure department and work area compliance with presentation, organization, sanitation, and maintenance guidelines. Qualifications include being 18 years or older, having experience in retail and pharmacy, working in a fast-paced environment, and possessing strong communication and customer service skills. You should have working knowledge of pharmacy-related tasks, H-E-B RXEVO system, register procedures, and H-E-B Pharmacy SOPs. Mathematical skills, PC skills, cash-handling skills, and the ability to maintain composure in high-stress situations are also required. You should be able to demonstrate strong telephone etiquette, manage multiple priorities, work in a team environment, and work with little direct supervision. A high school diploma or GED or equivalent is necessary, along with completion of all required training and demands include functioning in a fast-paced, retail, office environment, working rotating shifts, standing for extended periods, lifting 30 lbs or more, and fulfilling vision requirements for the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
