Military Finance Customer Service Representative

Finance Customer Service RolePerform finance customer service supporting the Financial Operations Flight (FMF). Candidates are responsible for general customer service duties across all sections — Military Pay, Civilian Pay, or Travel Pay. Specific responsibilities include: Interpret Master Military Pay Accounts (MMPA) and Leave and Earnings Statements (LES) to respond to pay inquiries and identify errorsProcess, research, and correct military pay transactions including entitlements, allowances, deductions, and debts using DJMS, CMS, CSP, and related Air Force financial management systemsResearch and process debt-related actions including debt notification, repayment, appeals, rebuttals, waivers, and garnishmentsClear rejected transactions from daily system updates and resubmit corrected transactions within established timeframesRespond to civilian PCS-related reimbursement and entitlement inquiries; prepare and conduct briefings and supporting documents for inbound and outbound personnelAssist members with travel voucher preparation and processing using eFinance; coordinate with TPPC to submit vouchers and resolve rejected claims; process Personal Procured Move (PPM) costs and doubtful claimsCompute and process pay entitlements, allowances, deductions, and travel-related costs in accordance with applicable regulations (AFMAN65-116v1, JTR, DoD FMR) Act as liaison with internal and external organizations to research and resolve pay issues and member inquiriesMonitor and respond to customer service desk and phone line within established timelines; maintain a daily customer service electronic trackerPerform independent research using applicable regulations, continuity documents, and instructions to provide accurate and thorough resolutions to customersMaintain access to all required financial management systems and follow all CUI and records management proceduresDocument monthly hours worked and quarterly training completed and submit reports to the COR.