911 Operations Supervisor

Position Responsibilities: Under the direction of an Operations Manager, directly supervises on-duty Emergency Communications Specialists. Ensures compliance with all agency standard operation procedures. Creates daily staffing schedules and coordinates the management of additional staffing resources. Process notifications to public safety partners when certain incidents meet the established criteria. Briefs the agency's leadership team on incidents in progress when requested. Reviews and approves electronic timecards. Utilizes the agency's performance management program to hold staff accountable and foster growth. Works closely with the Training & Compliance Division on training of staff and investigations. Keeps required certifications current and completes in-service training as directed. Ensures that training of staff meets and exceeds the minimum levels set forth by statute, industry best practices, or established standards published by the Association of Public Safety Communication Officials (APCO), the National Emergency Number Association (NENA) and/or the Commission on Accreditation of Law Enforcement Agencies (CALEA).Coaches, counsels, disciplines subordinates. Assists in the interpreting of agency policies and procedures to employees, user agencies and the public. Promotes and participates in OPCD's Quality Assurance (QA)/ Quality Control (QC) program. Reviews QA reports with Emergency Communication Specialists and provides counseling/training/discipline. Counsels' employees regarding work habits, behavioral problems, and other matters affecting employee work performance, and may issue discipline in the form of oral and written reprimands per agency policy. Possesses a high level of knowledge and understanding of the agency's policies and procedures and other appropriate manuals that provide thorough knowledge of 9-1-1 operations and procedures. Solid understanding of protocols from the International Academy of Emergency Dispatch (IAED).Maintains a high level of knowledge and skill regarding the equipment, policies, procedures, and techniques of 9-1-1 call taking and dispatching. Proficient in all related duties of an Emergency Communication Specialist. May serve as a Emergency Communication Specialist as needed. Proficient at operating a variety of 9-1-1 communications equipment, including radio consoles and paging units, multiline telephone system, logging recorder, CAD software, computer software programs, and other equipment. Maintains confidentiality. Able to relieve Operations Manager for short periods of time. Performs other duties as assigned.

Physical Requirements: Tasks require the ability to exert light physical effort, which may involve occasional lifting, bending, kneeling, stooping, pushing, or pulling of objects. Ability to accurately keyboard at 35 wpm with 100 percent accuracy, verified through onsite assessment. Tasks require the ability to view computer screens for long periods of time, sufficient visual acuity to perform essential job functions, with or without correction is required. Work involves hearing and repetitive listening to emergency calls, adequate hearing ability to perform essential job functions is required. Drug Free Workplace OPCD is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol. Shift This position is designed for twelve (12) hour shifts, giving a scheduled paid lunch break for on-site lunch, with the schedule set on a two-week cycle day-of-week assignment with a particular shift. Additional routine training will be scheduled in addition to this routine work shift with advanced notice. This shift may be day or night shift as the OPCD is a 24/7 operation for life-safety support for the City of New Orleans. There may be expectations for nights or weekends as circumstances and operations require. The incumbent must be able to work all shifts. Time of shift may be re-assigned at any time based upon the agency's need. Reporting to work during major events and/or declared disasters is expected. This position is required to be primary employment. Conflicts created by secondary employment or a failure to disclose other employment may result in termination. Additional Information for Prospective Candidates This job description does not contain a comprehensive listing of activities, duties or responsibilities that are required for this position. Duties, responsibilities, and activities may change at any time with or without notice as required to fulfill the organization's mission. The Orleans Parish Communication District is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.