Critical Logistics Services Coordinator - Night Shift

Critical Logistics Services Coordinator - Night ShiftEnsure timely and accurate movement of freight and information, while providing exceptional customer service within the CLS Department Major Duties and Responsibilities Ensure smooth and timely freight process flow within required time expectations – focus on time critical cargo shipments. Ensure accurate and timely data entry into our operational system - process AWBs and BLs. Track and Trace Export and Import files and reporting. Use operational workflows on daily basis. Ensure arrival notices are communicated in timely manner to customer and overseas offices. Ensure accurate and timely client and Service Providers billing. Interact with our customers in arranging their international shipments, meeting customer service standards. Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved) Meet compliance at all times with internal and external regulations in accordance with government regulations - complete EEIs. Understand department process flow, looking for best practices to improve operational efficiency and productivity. Ensure all customers standard operating procedures are in place and KPI standards in accordance with the Company's procedure. Overseas communications, timely responses to emails and phone requests (internal and external) Perform basic warehouse functions including but not limited to manual or machine operated cargo handling, labeling and loading/off-loading. Reporting StructureCLS/AOG Lead, Supervisor and Manager

interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. Pro-active, strong organizational skills and detail oriented with sense of urgency. Good computer skills (Excel, Word, PowerPoint) and general capacity to operate computer equipment. Professional efficiency in English, knowledge of Spanish and Portuguese, other languages is a plus. Ability to lift boxes up to 50 LBS and capacity to operate a forklift and other warehouse equipment.