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As a member of the patient care team, the Medical Assistant is responsible for positive patient relations, accurate telephone communication, verification of patient information by interviewing patient and confirming purpose of visit. The Medical Assistant is also responsible to prepare the patients for examination by performing preliminary physical tests, taking blood pressure, weight, and temperature, and reporting patient history summary.
This position will also be trained and will be responsible for appointment scheduling, and to perform routine duties associated with the collection and maintenance of current patient demographics and insurance information.
Primary Duties and Responsibilities
Greets patients, take appropriate vital signs, review current medications and record in medical record
Assists with tracking and monitoring department specific data
Explains policies, procedures, or services to patients using clinical or administrative knowledge, based on scope of practice
Manages patient care flow and assist with monitoring CS-Link message pools and standard work
Sets up exam room/procedure rooms appropriately based on patient visit needs
Sweeps clinical areas to monitor inventory based on standard work
Cleans/re-processes equipment and supplies based on standard work and department guidelines
Addresses patient, physician, and staff concerns and escalate accordingly
Provides assistance in QA measures for suites, including recording QC testing on designated equipment
Provides assistance and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution
Monitors their own workflow to identify opportunities for improvement
Participates in daily huddles and staff meetings
Adheres to all infection prevention standards, department policies and guidelines
QualificationsHigh School Diploma/GED Required
Vocational/Technical Diploma- Medical Assistant Certificate from an accredited educational program required
2 years of experience working as a Medical Assistant in an outpatient clinical/medical office setting preferred
Basic Life Support Certification from the American Heart Association and/or the American Red Cross for Healthcare Providers Required (Upon Hire)
