Customer Experience Leader | Flexible Evenings & Weekends

L0367 Ford of Latham is seeking a Customer Experience Manager to lead initiatives that elevate the customer journey before, during and after the sale. You will report to the Service Manager and work with a collaborative team dedicated to service excellence and growth. Responsibilities include building relationships, following up with customers, tracking CSI/SSI metrics, and partnering with leadership on process improvements. This on-site role requires flexibility including evenings and weekends.