Supervisor, Pharmacy Technician Operations, Specialty Pharmacy

Organization: ABSMC-Alta Bates Herrick Campus

Position Overview: Effectively supervises and coordinates the overall management of activities of the pharmacy technicians/Medication Management Navigators including scheduling, training, coaching and counseling, and performance evaluations, thus ensuring a smooth and efficient flow of work is maintained in the pharmacy patient assistance operation and the various satellite clinics within their assigned territory. Develops and implements policies and procedures to ensure continuity of services provided by the pharmacy technicians/Medication Management

Job Accountabilities: Ensures a smooth, efficient flow of work. Organizes workflow and establishes priorities. Maintains schedules for pharmacy technicians/Medication Management Navigator, including requests for time off and sick coverage. Provides liaison between pharmacy technicians/Medication Management Navigator, pharmacies, and supported clinics. Effectively coordinates team building. Completes performance evaluations in a timely and efficient manner. Effectively communicates and applies pharmacy, hospital, and departmental policies. Effectively monitors timesheets and overtime usage. Effectively utilizes positive reinforcement, coaching, counseling, and disciplinary actions. Conducts monthly pharmacy technician/Medication Management Navigator meetings for the positive exchange of information and/or potential problems. Interviews and hires staff. Coordinates activities to support a system for sharing staff, thereby increasing productivity. Coordinating and integrating interdepartmental and intradepartmental services. Continuously assesses and improves the performance of care and services provided. Operation: Serves as a resource to the team, providing direction for issue/problem resolution and responding timely to escalated issues. Develops and implements standard work, processes, and workflows to ensure effective and efficient operations while soliciting feedback from staff. Leads continuous improvement efforts using Lean or other process improvement methods and concepts, and implements approved and enforces adherence to department, entity, operating unit, and/or system standards, policies, and TJC standards, and applicable laws and maintenance of appropriate records and the level of supplies. Promotes efficient, effective communication between departments to improve and standardize workflows. Collaborates with others to coordinate services, streamline workflow, standardize procedures, and/or drive positive outcomes. Identifies areas of non-compliance or vulnerability, developing, recommending, and implementing corrective action plans to address or minimize risk.

Education: Graduate of an accredited pharmacy technician programOR Met Board of Pharmacy requirements to obtain registration

Schedule: Full Time

Shift Hours: 8Days of the Week: Variable

Weekend Requirements: As Needed

Benefits: YesUnions: NoPosition Status: Non-Exempt

Weekly Hours: 40 Employee Status: Regular