REMOTE - Quality Assurance Coordinator / OV Clerk - Contract

This role requires a detail‐oriented call center professional responsible for handling escalated virtual forms from applicants seeking information related to Medicaid programs, newborn eligibility, Good Cause, and Presumptive Eligibility. The position involves accurately documenting all inquiries, completing associated tasks within established guidelines, meeting Quality Assurance and performance metrics, and facilitating fulfillment requests for materials. It also includes supporting translation services, and maintaining up‐to‐date program knowledge through required meetings and trainings. A strong customer service and quality assurance background required, with reliability, and adherence to confidentiality standards are essential.