Lead Customer Service Representative
Location: Port St. Lucie, FL 34987
Pay Rate: $17.00–$19.00/hour
Employment Type: Short-Term Contract - Approximately 1-2 months with possible extension
Schedule: 8:00 AM–5:00 PMPosition Summary
A leading logistics company is seeking a Lead Customer Service Representative for a short-term contract opportunity in Port St. Lucie, FL.This position will help oversee the daily activities of a customer service team while ensuring a high level of service and timely resolution of customer needs. The Lead Customer Service Representative will provide hands-on leadership, coach and support team members, monitor performance, troubleshoot operational issues, and serve as an escalation point for complex customer concerns. This is a great opportunity for someone with strong customer service experience and previous team lead or leadership experience who is comfortable working in a fast-paced environment.
Responsibilities:- Organize and oversee the day-to-day activities of a customer service team
- Help ensure the team meets established customer service and performance goals
- Coach and support team members while helping build a high-performing team
- Maintain daily and weekly performance statistics for assigned team members
- Review and analyze team and department results
- Troubleshoot customer service and operational issues
- Complete required team and performance reports
- Identify and analyze escalated customer concerns
- Provide guidance to team members when resolving complex customer transactions or issues
- Serve as a point of escalation for customer concerns requiring additional expertise
- Ensure timely follow-up and a high level of customer satisfaction
Qualifications:- 4+ years of customer service experience, including experience troubleshooting and resolving complex customer issues
- At least 1 year of team lead or leadership experience
- Proficiency with Microsoft Office, including Word, Excel, and Outlook
- Strong communication and customer service skills
- Ability to multitask and stay organized in a fast-paced environment
- Strong problem-solving skills and ability to effectively resolve customer concerns
- Ability to remain calm and professional under pressure
- Preferred Experience
- Previous call center experience
- Bilingual English/Spanish
- Experience leading, coaching, or supporting a customer service team
- Experience working in logistics, transportation, distribution, or a similar fast-paced environment
Additional Requirements:- Candidates must be able to successfully complete all required pre-employment screening.
- If you're an experienced customer service professional with leadership experience who enjoys solving problems, supporting a team, and delivering a great customer experience, we encourage you to apply.
- CRG BenefitsCRG Contractors who work 30+ hours per week are eligible to elect benefits through CRG after 90 days of employment.
- Voluntary Benefits Options:
- Medical / Health Insurance (Multiple Plan Options)HSA and FSA Options (CRG will match $500 of your HSA contributions!)Vision and Dental Insurance
- Virtual Visits for Urgent Care, Psychiatry, and Therapy
- Voluntary Life and AD&D Insurance
- Voluntary Short & Long-Term Disability Insurance
- Accident, Hospital, & Critical Illness Insurance 401K with up to a 4% match. Enrollment & contributions can begin on the first day of the quarter following 90 days of employment
- Category Code: JN003
