Program Assistant

Location: San Diego, CA 92123

Work Schedule: Hybrid – Monday through Thursday onsite, Friday remote

Hours: Standard 8-hour workday, with core business hours of 9:00 AM – 4:00 PM

Pay Rate: $35–$37/hour

Position Overview: We are seeking a detail-oriented and customer-focused Program Assistant II to support the daily operations and administration of utility Demand Response programs. These programs provide incentives to customers who reduce electricity consumption during periods of high energy demand, particularly during extreme weather conditions and peak usage events. The ideal candidate will have strong administrative, customer service, data management, and problem-solving skills. This individual will work closely with customers, program participants, third-party partners, and internal IT teams to ensure efficient program operations, accurate records, and timely resolution of system-related issues.

Key Responsibilities: Support the day-to-day administration and coordination of Demand Response programs, ensuring smooth program operations. Serve as a primary point of contact for customers and program participants, responding to inquiries and providing program-related assistance. Assist third-party program partners and aggregators throughout the customer enrollment and participation process. Monitor program systems and databases to identify discrepancies, technical issues, and enrollment-related challenges. Document system issues, create detailed incident tickets, and coordinate with IT teams to troubleshoot and resolve problems. Maintain accurate customer enrollment records, program databases, and administrative documentation. Develop, update, and maintain standard operating procedures, program guidelines, and internal reference materials. Assist with program reporting, data tracking, and preparation of operational reports. Collaborate with internal departments and external stakeholders to address program issues and improve administrative processes. Ensure accuracy, completeness, and consistency of program records and reporting information.

Required Qualifications: Bachelor's degree or equivalent combination of education and relevant professional experience. Experience in program administration, administrative support, customer service, or project coordination. Strong organizational skills with the ability to manage multiple priorities and meet deadlines. Excellent written and verbal communication skills, including experience interacting with customers and cross-functional teams. Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word. Experience maintaining databases, tracking information, and ensuring data accuracy. Ability to identify operational or system issues, document findings, and coordinate with appropriate teams to resolve them. Strong attention to detail, analytical thinking, and problem-solving abilities.

Preferred Qualifications: Experience working in the utilities, energy, or regulated services industries. Familiarity with Demand Response, energy efficiency, or customer incentive programs. Experience supporting customer enrollment processes or program participation activities. Experience using ticketing systems to document technical issues and coordinate with IT support teams. Experience preparing operational reports, maintaining program documentation, or supporting process improvements. Ability to work effectively with external vendors, program partners, and internal stakeholders.