Customer Service Representative
Reports to: Customer Service Lead & Sales Managers
Purpose of Position: Delivering a Legendary Experience to customers and those that serve them in the area of office functions resulting in cost effective operations and complete customer satisfaction.
Responsibilities:- Contribute to an office staff that meets or exceeds company objectives with great customer service, good communication, and contagious positive attitude
- Complete daily, weekly, and monthly office tasks to meet required deadlines
- Ensure daily sales receipts, inventory, invoices, deliveries, A/P, Customer Service Requests, Service Work Orders, Items Received, credit memos, returns, vendor charge backs, Item descriptions for web site and price tags, and acknowledgements, are entered into Profit System on a daily basis
- Prepare daily deposit and balance cash, credit cards, and finance monies
- Balance and close each day in PSI computer system
- Professionally answer the phone direct calls, take messages, and handle any customer or employee questions or requests in a timely and customer friendly manner
- Run the customer check out processes using the cash register, credit card, financing machine, and computer in an efficient and effective manner
- Schedule deliveries, pick-ups, Customer Service, and repairs for suppliers and customers
- Prepare management reports and any other tasks as requested by management
Undertake and complete other responsibilities as assigned in objective setting with management.
Undertake and support any policy, change, system or work rules the company implements regarding this position.
Additional Job Requirements
Must be able to lift up to 40 pounds without the aid of another person to store and retrieve files and boxes of paper etc.
Must be able to bend, stoop, push and pull in the performance of office related dutiesMust be able to use fingers bilaterally and unilaterally to count money, unload boxes, and operate office equipment
Must be able to stand for up to eight hours at a time while performing work dutiesMust be able to maintain amicable work relationships with fellow employees and perform all essential job functions in an environment that will sometimes include increased levels of work-related stress
