Resident Services Specialist II (Bilingual Spanish/English) The principal role of the Resident Services Specialist II (RSS II, 32 hours/week) is to provide site-based resident support services designed to promote housing stability, resident well-being, community engagement, and access to community resources both in English and Spanish languages. This position works with residents to identify service needs, provide resource connection and service coordination, support community-building initiatives, and assist with early intervention to help prevent housing crises. This role maintains working knowledge of program guidelines and funder requirements and ensures services are delivered in accordance with agency standards and timelines. The two primary working locations for this position are Beacon apartments (7450 NE Glisan St, Portland, OR 97213) and Berry Ridge apartments (2711 W Powell Blvd, Gresham, OR 97030); however, geographic boundaries may include Multnomah, Clackamas, and Washington County and are subject to change if the program requires it. Job responsibilities include utilizing person-centered and trauma-informed assessment to identify and prioritize residents' needs. Support and encourage residents' self-advocacy. Collaborate with community partners to connect residents to food resources, energy assistance, housing assistance, medical/medication assistance, life skills classes, recovery resources and other social need resources available in the community. Maintain an up-to-date working knowledge of various benefits and community resources and assist residents with application processes. Assist with outreach and development of new community partnerships and building of Impact NW's resource pool. Facilitate and organize skill-building and self-sufficiency focused workshops for adult residents. Collaborate with property management and housing specialists in creating, organization and facilitation of community building events. Collect and process high volumes of documentation necessary to complete residents' requests for rental and other basic needs assistance. Complete accurate, legible, and timely documentation of services delivered in accordance with resident information management standards in program databases. Meet performance standards set forth by the Housing & Safety Net Department regarding quantity, timeliness, and quality of work. Participate in agency and funder mandatory trainings. Represent the Department at various agency and community task forces, committees, and planning groups. Accept other work tasks as assigned by the Department/Program Leadership. Qualifications include minimum of two years of work, volunteering in social work or related field, or lived experience. One year of experience in working with families and/or individuals experiencing poverty and/or homelessness, or having long term mental health, addiction/recovery, and/or other long-term disabilities. Sensitivity and ability to relate to people from diverse lifestyles, socioeconomic levels, and cultures with the abilities to provide culturally responsive services. Demonstrated ability to effectively work within a strength-based, trauma-informed and person-centered support service delivery model. Ability to relate to communities of color as well as with Impact NW's diverse community of staff and volunteers. Confidence and resourcefulness in crisis situations, and sensitivity to clients in vulnerable circumstances. Ability to both work independently and be self-motivated as well as willingness to work as a team member and support Impact NW's mission. Possession of consistent professional boundaries, good organizational skills, and ability to prioritize multiple and varied tasks. Ability to communicate effectively, both orally and in writing. Working knowledge of Microsoft Office. Possession of valid Driver License and up-to-date Vehicle Insurance Coverage a good driving record, and provide own dependable transportation to drive on behalf of agency. Lived, work, or volunteer experience providing culturally and gender-responsive services in diverse communities preferred.
