Security Operations Coordinator (3rd Shift)

Company: QS Security Services LLC Area of Interest: Security Location: Columbus, OH, US, 43219 Req ID: 17076 Purpose of Position The Security Scheduler, Lead is responsible for executing the daily schedule of services requested and provided by QS Security. The Security Scheduler, Lead manages and modifies crew and Owner movements to meet security requirements. The Security Scheduler, Lead interacts with external vendors as well as Owner Services, Travel and various other departments that logistically support the execution of the daily schedule to achieve service and security requirements. Additionally, the position will be responsible for driving process refinement and implementation, project management, invoicing, cross-team/discipline collaboration, maintenance of internal, and external stakeholder relationships. Tasks and Responsibilities Process and monitor orders for security services for Owners and Crew using multiple platforms Provide daily management of external security vendors Identify, develop, implement, and maintain security standard operating procedures and strategies across all operating units to reduce security-related risks Manage and maintain all QS Security spreadsheets, databases and records for Owner and Crew ground movements Create the daily security schedule. Incorporate new bookings and changes to bookings into the schedule Refine and maintain the schedule for security services and operations. Decision making skills are used to recover from unanticipated events. Objective is to continuously search for opportunities to mitigate risk in an dynamic environment Communicates important information in a timely manner to all business units including: Owner Services, Travel, International Trip Planning, and Current Day Scheduling. Responsible for escalating key issues to the Director of QS Security Ensure that all quality standards for service and unique Owner requests are met Manage and maintain the invoicing process for all security services provided by QS Security Education High School in Aviation or Logistics Certifications and Licenses Years of Experience 6-8 years of experience Core Competencies Service-Oriented Curiosity Collaboration Adaptability Strives For Positive Results Knowledge, Skills, Abilities and Other (KSAOs) This job will primarily work third-shift hours Previous experience with ground transportation reservation systems preferred Previous experience in a fast paced, dynamic work environment and the ability to multi-task are crucial to this position Ability to communicate in a professional manner in stressful situations Previous experience in an aviation planning function, dispatch, or security planning is preferred Ability to manage and make decisions with multiple competing variables and priorities Able to organize workload for effective implementation Sound judgment and problem-solving skills Excellent verbal, written, and presentation skills Computer skills: Microsoft Office Strong customer service and team focus Good verbal & written communication skills Exposure to sensitive and confidential information Leverage technology to provide timely information to other departments involved in executing the schedule How NetJets Supports You NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVE WELL a comprehensive package to support your Mind, Body, and Life. Our comprehensive suite of benefits include: Medical, Dental, and Vision Healthcare Advocacy Employee Assistance Program Flexible Spending Accounts Health Savings Account with annual employer contribution Wellness Programs & Discounts Paid Time Off Parental Leave of Absence Life and Accident Insurance Voluntary benefits (financial protection plans) 401(k) plan, with 67% of every dollar you contribute matched by NetJets Short and Long-Term Disability Legal Plan Identity Theft Protection Plans Pet Insurance Family & Caregiving Support