Reports To: Director of Clinical Leadership
Department: Royo Eye Care and Feather River Eye Care ClinicsFLSA Status: Non-Exempt
Summary:
The Clinic Supervisor provides continuous oversight of clinic flow, patient care, and staff competency. The Clinic Supervisor plays a critical role in practice operations and office efficiencies while focusing on our five core values: Excellence, Compassion, Patient Care, Integrity, and Community.
Essential Functions:- Provides support and supervision to the clinic to maintain an orderly and efficient office routine.
- Utilizes various company-wide communication systems daily, including email, Teams, and phone systems.
- Ensures standards of patient care and customer service are consistently met.
- Anticipates and fulfills physician needs.
- Addresses urgent issues involving medical staff and patients in a timely and appropriate manner.
- Documents and communicates clinic concerns to the Management and Leadership team promptly and accurately.
- Ensures employees are treated in a fair, equitable, and respectful manner.
- Assists in implementing employee-led projects to support initiatives and achieve organizational goals.
- Works with the Management and Leadership team to administer and monitor employee responsibilities, assigned tasks, and overall work quality.
- Supports steady progress toward established clinic goals.
- Provides feedback to the Management and Leadership team regarding potential efficiencies, opportunities to streamline processes, and staffing needs aligned with organizational objectives.
- Collaborates with the Management and Leadership team to reinforce organizational vision and core values among staff.
- Assists in coordinating training for office staff, including front desk personnel, technicians, scribes, and opticians.
- Empowers employees by recognizing and rewarding their contributions.
- Partners with the Management and Leadership team on employee performance management, including coaching, corrective action, and termination when necessary.
- Maintains standards of care for the facility and ensures proper stewardship of all clinic and organizational assets.
- Auxiliary Functions:
- Assists with the onboarding of new hires and employee terminations
- Reviews and submits receipts and office batch reports to the Director of Clinical Operations
- Coordinates with the Leadership Team to complete quarterly asset audits of clinic-related inventory
- Utilizes efficient and cost-effective methods for ordering office supplies
- Supports and implements organizational changes and initiatives
- Reviews leadership materials and participates in required trainings
- Performs other related duties and responsibilities as assigned
- Knowledge, Skills, and Abilities:
- Knowledge of current medical terminology to effectively communicate with physicians, staff, and patients
- Knowledge of effective problem-solving and conflict resolution techniques
- Strong interpersonal skills (one-on-one interactions, meetings, and group presentations) and written communication skills (reports and business correspondence)
- Demonstrated analytical and decision-making skills, with the ability to quickly assess and resolve complex logistical, technical, and patient care issues
- Ability to assist with and perform basic functions of the Front Desk, Technician, and Optical positions
- Ability to read, interpret, and apply safety guidelines, operating and maintenance instructions, procedure manuals, and applicable government regulations
- Ability to anticipate, respond to, and remain calm during emergency situations
- Ability to train, motivate, and supervise staff effectively
- Ability to maintain focus and close attention to detail in a fast-paced environment
- Proficiency in operating office and medical equipment, including computers, copiers, fax machines, multi-line phone systems, and medical testing equipment
- Ability to exercise sound judgment and make effective decisions
- Ability to follow direction and accept constructive feedback
Requirements
Minimum Qualifications:
High School Diploma (required) Minimum one year of clinic technician experience (required)COT (Certified Ophthalmic Technician) / COA (Certified Ophthalmic Assistant)
Certifications:
(preferred)
Physical Requirements/Typical Working Conditions:
- Work may require prolonged standing, some bending, stooping, and stretching
- Requires hand-eye coordination and manual dexterity sufficient to operate surgical equipment, a keyboard, mouse, and standard office equipment
- Requires normal range of hearing and eyesight to communicate in person, by phone, or over video
- Requires occasional lifting papers or boxes up to 30 pounds
- Essential Physical Tasks:
- Sight – sufficient to adjust small instruments, read physical documents, and images on a computer monitor
- Smell – sufficient to discern smoke/something burning, and other odors
- Hear – sufficient to hold face to face/telephone/video call conversations, and to discern other ambient noises
- Touch – sufficient to operate surgical equipment, keyboard, mouse, other standard office equipment, and writing implements
- Physical ability/strength – sufficient to lift, twist, turn, reach, climb, kneel, squat, sit, walk, stand, bend as needed throughout a standard shift
- Expected Hours of Work:
This is a full-time position. Core days and hours are Monday through Friday, 8:00a.m. to 5:00p.m. The Clinic Supervisor is expected to effectively balance administration hours and in clinic hours to ensure the essential functions and responsibilities of this position are being performed successfully.
Other Duties:
This job description does not comprise a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Compensation details: 27-32 Hourly Wage
