Entry-Level Automotive Service Advisor Lovering Volvo is looking for a Service Advisor to join our team. This is a customer service position in a fast-paced, team environment. This person is responsible for communicating with customers regarding their vehicle repair and maintenance needs and to ensure all repairs and maintenance are completed correctly and efficiently.
Compensation: $40,000 -$50,000 annually
Job Responsibilities:- Handle telephone and web inquiries regarding service work and appointments
- Provide an EXCELLENT customer service experience
- Prepare and process repair orders
- Advise customers on the care of their vehicles
- Consult with technicians regarding required repairs
- Review repair orders to ensure that the work has been completed and additional work required is noted
- Explain completed work and charges to customers
- Maintain high customer satisfaction standards
- Maintain a professional appearance
Job Requirements:- Previous automotive experience is preferred but not required
- Customer service skills – the desire to go above and beyond for your customers
- Excellent communication skills – candidate needs to be a clear and confident communicator
- Team oriented – our environment encourages teamwork, when each of us succeed, we all succeed
- Reliable – the team around you can depend on you to be on time and to perform your job well
Positive personality – we like to have fun and we like people who want to have fun with us. The glass is always half-full!
Desire to grow within our organization
Self-starter
Detail-oriented
Proficient with using computer systems, with experience using CDK a plus
Strong work ethic
What We Will Provide for You:
Competitive pay
Paid factory training and in-house training program3 weeks paid time off in the first year
Employee matching 401K program
Medical, vision and dental benefits (Anthem Blue Cross Blue Shield; company pays 50%)Higher education tuition assistance
Employee purchase discounts
Focus on employee wellness
About Us:
We are different from the typical car dealership. Or at least that's what our employees and customers think. We are in business because we know how to make buying and servicing a vehicle fun and easy. It starts with being transparent from the moment customers visit our website through when they take delivery of their new car. The living proof is in our reputation. We've been consistently rated Best Auto Dealer by Best of Surveys. We are an equal opportunity employer. We do not discriminate in hiring, promotion, or other employment decisions on the basis of race, sex, color, pregnancy, religion, national origin, sexual orientation, marital status, disability, age, veteran, or any other basis protected by law. Equal access to programs, services, and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
