Job Description
Title: National Account Manager – E-Commerce
Location:
Remote - Ideally Central to Eastern USA building materials and hardware product company with an established presence across major online retailers and marketplaces is seeking a National Account Manager – E-Commerce to own and grow its e-commerce business. This role will manage the full account lifecycle—from item setup and digital merchandising through retail media, advertising, sales growth, and profitability—with significant hands-on responsibility for improving performance across major national e-commerce channels.
Company Overview:
Products are sold across major national marketplaces and retailer.com platforms, including leading home improvement, hardware, and mass retail channels.
Established e-commerce presence with opportunities to expand assortment, improve digital performance, and grow existing accounts.
Continued opportunity to develop additional e-commerce and marketplace channels as the business expands.
Position Summary:
Own the day-to-day performance and growth of key e-commerce and retailer.com accounts, developing strategies to increase sales, market share, assortment, and profitability. Manage the full digital merchandising process, including new item setup, product content, images, specifications, keywords, enhanced content, and ongoing listing optimization. Own retail media and advertising activity across Amazon and other retailer platforms, including campaign creation, budget management, performance analysis, and optimization. Take responsibility for account- and SKU-level profitability, evaluating revenue, COGS, fulfillment costs, advertising spend, retailer fees, promotions, and other costs. Monitor sales trends, inventory, forecasts, out-of-stocks, and account performance while providing actionable weekly and monthly reporting. Partner cross-functionally with Sales, Marketing, Operations, Purchasing, Finance, Customer Service, and Supply Chain to support launches, promotions, inventory planning, and account growth. Skills/Requirements 5+ years of experience in e-commerce, national account management, retail media, or marketplace management, ideally within consumer products, hardware, home improvement, building products, or a related category. Hands-on experience managing Amazon and major retailer.com accounts strongly preferred. Experience with retailer portals, new item setup, digital content management, and product catalog maintenance. Proven ability to build, manage, and optimize digital advertising and retail media campaigns, including performance metrics such as ROAS, ACoS, TACoS, CPC, conversion, and attributed sales. Strong understanding of P&L management, margin, profitability, pricing, advertising investment, and e-commerce performance analytics. Advanced Excel and reporting skills with the ability to manage multiple accounts, launches, deadlines, and projects while operating both strategically and hands-on.
