Landscape Account Manager

Position Summary: Pine Lake Nursery & Landscape is seeking a motivated and customer-focused Landscape Account Manager to oversee a portfolio of commercial landscape maintenance accounts. This role serves as the primary point of contact for clients, ensuring exceptional service delivery, strong client relationships, operational excellence, and financial performance. The ideal candidate will possess a combination of relationship-building, business development, and operational management skills, with the ability to identify opportunities for growth while ensuring client satisfaction and retention.

Client Relationship Management: Serve as the primary point of contact for assigned landscape maintenance accounts. Build and maintain strong, long-term relationships with clients. Conduct regular client meetings and property walkthroughs. Address client concerns, requests, and service issues promptly and professionally. Lead contract renewals and ensure service agreements are maintained. Achieve high levels of customer satisfaction and client retention.

Operations Management: Perform routine site inspections to ensure quality standards are met. Collaborate with Production Managers and Operations teams to execute services efficiently. Monitor contract compliance and ensure all services are delivered according to client expectations. Manage service schedules, punch lists, and corrective actions. Identify operational improvements to enhance service quality and efficiency.

Financial Management: Manage account budgets, job costs, and profitability. Review labor, materials, and production reports. Monitor budget-to-actual performance and identify opportunities for improvement. Prepare estimates and pricing for maintenance and enhancement projects. Maintain target gross margins and financial objectives.

Business Development & Revenue Growth: Identify opportunities to expand existing accounts through enhancements, irrigation improvements, and additional landscape services. Develop and present proposals to clients. Support company growth through account expansion and additional service offerings. Assist in achieving annual sales and revenue goals.

Leadership & Team Collaboration: Partner closely with Production Managers, Crew Leaders, and Operations teams. Provide support, guidance, and accountability to field personnel. Foster teamwork, communication, and a positive work environment. Assist with resolving operational and employee-related challenges.

Administrative & Compliance: Maintain accurate customer records, contracts, proposals, and job documentation. Utilize Aspire and other company systems for tracking, reporting, and account management. Ensure compliance with company policies, procedures, and documentation standards. Prepare reports and updates for management as needed.

Qualifications: Minimum of 3 years of experience in Account Management, Operations Management, Sales, or a related field. Landscape, horticulture, construction, or service industry experience preferred. Strong understanding of budgeting, job costing, financial performance, and profitability. Experience developing estimates and proposals. Proficiency in Microsoft Office; Aspire experience preferred. Excellent communication, negotiation, and relationship-building skills. Strong organizational and problem-solving abilities. Ability to manage multiple accounts and priorities simultaneously. Leadership mindset with strong interpersonal skills. Valid driver's license and acceptable driving record.

Work Environment: Combination of office, field, and client-facing responsibilities. Frequent travel to client properties and job sites. Ability to walk properties and perform outdoor inspections in varying weather conditions. Fast-paced, service-oriented environment.