Senior CSM Lead - Premier Accounts & AI Adoption (Remote)

Relativity is seeking a Lead Customer Success Manager to own Premier Tier outcomes, blending strategic consulting with internal leadership. You will coordinate the account team and drive AI adoption, change-management, and methodology development across the CSM function. With 7–10 years in customer success or strategic accounts, you will lead executive-level discussions, deliver ROI and business reviews, and shape scalable playbooks that improve revenue retention and expansion opportunities.