Salesforce Developer

Genesys Cloud CX Engineer Must Have Technical/Functional Skills Genesys APIs, Genesys Cloud CX, J2EE development, API Development, Genesys Cloud CX Developer/Architect with Softphone Roles and Responsibilities · Design and Development experience in Genesys Cloud CX and Genesys Architecture. · Develop roadmap for CCaaS transformation and modernization initiatives. · Experience in Softphone API integration with Genesys CX · Experience in Genesy SDK · Experience in Genesys Cloud CX administration, configuration and implementation. · Strong experience Node. JS/ Rest, SOAP and Genesys APIs. · Experience creating dashboards for monitoring queue activity, agent performance, and interactions. · Strong Experience in Genesys Cloud admin and configuration including contact center, telephony, routing, people and permissions and outbound. · Experience in Genesys installation and configuration · Troubleshooting experiences with the issues in configuring and routing related issues. Desired skills.: · Experience with Genesys on-prem and understanding of various Genesys components and composer development. · Exposure for Java/J2EE development and API Development /Scripting integration · Genesys Cloud CX certification preferred.