Witness Service Coordinator

Witness Service Coordinator The Victim Assistance Program is grant-funded by the California Office of Emergency Services (CalVCB). The unit is responsible for processing, verifying, and submitting Victim of Crime Compensation Application claims for reimbursement of financial losses suffered by victims of crime. The Witness Service Coordinator will be assigned to Joint Powers Verification Unit is located at the Van Nuys City Hall Building. The duties and responsibilities of the Witness Service Coordinator will include the following comprehensive primary services: Reviewing and evaluating applications for reimbursement to crime victims and ensuring that claims adhere to state eligibility requirements; Maintaining an ongoing system to track and control the claims process; Preparing verification reports which include a synopsis of the crime and description of injuries; Obtaining legal case status and disposition information through interaction with law enforcement, attorneys, courts, and probation officers; Assistance in the processing, filing, and verifying of claims filed by victims of crime pursuant to Article 1 (commencing with Section 13959) of Part 4 of Division 3 of Title 2 of the Government Code; Calculating total and net losses to victims and recording on verification forms; Identifying and pursuing all sources of reimbursement available to victims, such as state disability insurance, health insurance, auto insurance, court ordered restitution, and public assistance; Determining the documents necessary to support wage, medical and funeral losses, and sending out appropriate verification forms; Updating case files to ensure full reimbursement and closing completed files; and Completing and submitting monthly statistical reports on the number of completed cases. In accordance with the California Penal Code Section 13835.10, the following requirements must be met: A minimum of two years of appropriate education in behavior science, criminal justice or related curricula and/or experience in a position involving the provision of victim services, peer counseling or equivalent social service skills; A valid California Driver License; Ability to demonstrate sensitivity to the cultural/ethnic diversity of the service populations and to the needs of special populations (i.e., elderly, LGBTQ+, TAY, etc.); Ability to work effectively under conditions of limited supervision, high stress, and rapidly changing situations and circumstances; Ability to demonstrate initiative and independent judgment, keen attention to detail, and work well under pressure/time deadlines with limited supervision; Ability to communicate effectively, orally and in writing, with members of the public, criminal justice agencies, public, private and governmental agencies; Ability to communicate and deal effectively with individuals and groups under stressful situations; Ability to work directly with victims and witnesses who have experienced physical, emotional, and psychological trauma related to various crimes; Computer and office equipment proficiency; Reliable attendance and punctuality are essential; Ability to meet grant administration requirements involving record keeping of progress reports. Ability to successfully complete a minimum three to four week training, which will be held virtually, administered by the State. The applicant must receive certification from the California Victim Compensation Board (CalVCB).