Job TitleJob Duties:
Maintain excellent customer service through efficient and timely estimates and repairs of products.
Help prepare repair estimates for customers and service personnel. Estimate work hours and parts needed.
Repair various tools and equipment sold by the company and troubleshoot by using schematics. These products include power tools, cordless tools, hydraulic equipment, pneumatic tools, gas engine equipment, and other construction equipment the company deals with.
Help repair office supervisor to communicate with customers over service counter, email, and phone. Occasionally, follow-up with customers after repair to make sure product is functioning properly.
Communicate with rental department and repair internal company assets.
Guide other branches in minor repairs over the phone and obtain transfers if necessary.
Update and reference service manual for parts and prices.
Maintain neat and orderly repair shop area through basic cleaning.
Test finished products to ensure customer approval.
Prepare basic assembly of larger products for customer delivery.
Abide by all safety policies in repair procedures.
Attend various trainings and certifications to remain informed on technology updates.
Perform other duties as necessary by supervisor.
Supervise Repair Mechanics, oversee repairs and organize repair mechanics Maintains a clean, organized, and safe work environment.
Train and supervise employees of the repair shop.
Review payroll hours weekly
Completion of all assigned NEFCO trainings
Monitor and enforce all NEFCO training initiatives for associates under your supervision.
Assist in implementation of new training and enhance existing training processes for associates under your supervision.
Responsible for upholding the Leader's Safety Six protocol:
1. Don't tolerate unsafe acts
2. Identify and fix unsafe conditions
3. Report EVERY incident
4. Conduct accident investigations
5. Communicate with HR about incidents and subsequent investigations.
6. WALK THE TALK
Requirements
Qualifications:
2 to 6 years of related repair experience.
High School Diploma or equivalent.
Familiarity with construction industry, products, and methods a plus.
Manual dexterity and hand-eye coordination required to perform tasks.
Knowledge of pneumatics, hydraulics, electrical power generation and control systems, gas and diesel engines, and mechanical power transfer is required.
Knowledge of product applications enhanced through continual training.
Ability to work productively without supervision.
Communicate with customers and co-workers in courteous and professional manner is a plus.
Ability to exert 75 pounds of force occasionally.
Perform basic mathematical calculations: multiplication, division, percentages.
Ability to review and interpret computer images and written documents.
Analytical ability including basic math skills.
