Senior Microsoft Dynamics 365 Engineer - 410413

Client Overview: Our client is a mission-driven organization supporting a broad portfolio of technology solutions across multiple locations and field operations. The organization relies on innovative, secure, and scalable systems to empower their staff, partners, and communities. They are currently looking to add an experienced Senior Microsoft Dynamics 365 Engineer to their team. The IT department focuses on product development, enterprise architecture, data and reporting, information security, and operational technology solutions. Salary/Hourly Rate$40/hr - $60/hrPosition Overview The Senior Microsoft Dynamics 365 Engineer will serve as the technical owner of an enterprise Dynamics 365 CRM and Contact Center platform, along with its surrounding Microsoft Power Platform ecosystem. This hands-on engineering role will lead solution architecture, custom development, integrations, platform optimization, and the adoption of emerging AI capabilities. The ideal candidate will bring deep expertise in Dynamics 365, C#, JavaScript, .NET, and Power Platform technologies, along with experience designing secure, scalable, and maintainable enterprise solutions. The Senior Microsoft Dynamics 365 Engineer will work cross-functionally with Product Development, Data teams, IT operations, external vendors, and business stakeholders to enhance mission-critical systems. This role offers significant technical ownership and autonomy, with the opportunity to influence platform strategy, modernize business processes, and implement AI-powered capabilities across CRM and Contact Center operations. This role is remote, and candidates must be based within the United States and willing to travel up to 5% annually. An in-person interview, likely in New York City, may be required. This position has no direct reports and reports to the Senior Director of Product Development. Occasional travel (approximately two times throughout the engagement) and after-hours support may be required. Responsibilities Of The Senior Microsoft Dynamics 365 Engineer Own the solution architecture, custom development, and continuous improvement of the Dynamics 365 CRM and Contact Center platform. Design, develop, and maintain custom solutions using C#, JavaScript, .NET, and the Dynamics 365 SDK, including plugins, custom workflows, and extensions. Build and enhance Microsoft Power Platform solutions using Power Automate, Power Apps, Power BI, Power Pages, and Power Virtual Agents. Develop and maintain integrations across Dynamics 365, Azure services, Azure Integration Services, APIs, and third-party platforms. Implement and support AI-powered features, including Microsoft Copilot and Contact Center AI capabilities such as sentiment analysis, agent assistance, and real-time transcription. Manage code repositories, deployment pipelines, and release processes through Azure DevOps. Support SharePoint Online integrations for knowledge management in collaboration with IT system administration teams. Maintain platform performance, security, role-based access controls, data integrity, and compliance with engineering standards. Provide escalated technical support, troubleshoot complex platform issues, and coordinate with Microsoft and external vendors as needed. Maintain technical documentation, development standards, and best practices across the application lifecycle. Collaborate with Enterprise Data and Business teams to support system integrations, data management, and reporting requirements. Monitor Microsoft's product roadmap and evaluate new features, platform capabilities, and opportunities for automation. Participate in scheduled maintenance windows and provide occasional after-hours support for critical incidents. Required Experience/Skills For The Senior Microsoft Dynamics 365 Engineer 5+ years of hands-on experience building and supporting Microsoft Dynamics 365 and Power Platform solutions.5+ years of Dynamics 365 CRM experience, including custom development and configuration. Proven ability to independently architect and deliver complex solutions using C#, JavaScript, .NET, and the Dynamics 365 SDK.Advanced experience with Power Automate, Power Apps, Power BI, Power Pages, and Power Virtual Agents. Experience building integrations using Azure services, Azure Integration Services, APIs, and related Microsoft technologies. Working knowledge of SQL Server, relational data modeling, and ETL processes. Familiarity with Azure DevOps for source control, application deployment, and release management. Strong understanding of CRM development principles, software development lifecycle (SDLC), and SaaS best practices. Excellent troubleshooting, analytical, communication, and cross-functional collaboration skills. Ability to work independently, manage technical priorities, and deliver scalable solutions in a complex enterprise environment. Preferred Experience/Skills For The Senior Microsoft Dynamics 365 Engineer 5+ years of hands-on Dynamics 365 Contact Center experience, including custom development. Production experience implementing Contact Center AI, Microsoft Copilot, or Power Virtual Agents. Experience integrating identity management solutions such as Okta. Experience developing or maintaining Stripe payment integrations. Familiarity with SharePoint Online administration and knowledge management solutions. Experience with Agile delivery methodologies, data migration, data archival, and IT service management. Experience working in a nonprofit or mission-driven organization. Strong understanding of emerging Microsoft technologies and enterprise automation opportunities.