Customs Brokerage Manager The Customs Brokerage Manager is responsible for all customs brokerage operations and the day to day operations of the department, leading a team and driving revenue growth while ensuring compliance with CBP rules and regulations. This is an in-office position based in Houston, TX, Buffalo, NY, or Chicago, IL, with occasional travel for customer visits and meetings. Develop and implement brokerage strategies, driving operational effectiveness and revenue growth Ensure compliance with all CBP rules and regulations Review and file all required customs documentation within prescribed timeframes Lead HTS classification under the Harmonized Tariff Schedule (HTSUS) Communicate with CBP and PGAs to resolve compliance issues, holds, and queries Provide proactive status updates to customers, addressing inquiries with excellence service Support the operations team with guidance and pricing support Maintain accurate and complete records of all customs transactions Monitor regulatory changes, best practices, and emerging trends in international trade Manage and grow a high performing team through coaching and continuous development Licensed US Customs Broker (LCB) required Bachelor's degree preferred 5+ years of customs brokerage or import operations experience leading a team of entry writers Comprehensive knowledge of U.S. Customs regulations and the import entry process; HTS, COO, valuation, FTA, etc. Strong attention to detail and commitment to accuracy Ability to manage multiple tasks and meet tight deadlines in a fast-paced environment Excellent communication with poised and professional attitude Hands on knowledge of customs brokerage compliance software
