Learning & Development Associate - Claims & Customer Service

Location: Canton, MD (Hybrid)

Job Description: We are seeking two Learning and Development Associates for our client to support two lines of business; one for Claims and one for Customer Service. The L&D Associate will facilitate training programs to ensure that employees are equipped with the right skills, knowledge/abilities to perform their assigned tasks, strengthen current skills, and acquire new skills to meet current and future business demands. Both virtual Instructor-led and Instructor-led training programs are delivered to maximize reach and impact on the organization.

ESSENTIAL FUNCTIONS: 40% Facilitates both virtual instructor-led & instructor-led training that reflect adult learning ideas to build capabilities and drive behavioral change and engage learners.- 35% Utilizes business trends and post-learning evaluation to improve training content and delivery.- 20% Contributes to the development and maintenance of training materials.- 5% Partners with coordinators to maintain scheduling of training courses.

Required Skills: Bachelor's Degree (In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience)- 2 years Experience delivering various training, teaching or adult learning modules to large audiences.- Must have healthcare insurance/payor industry experience supporting either a CLAIMS or CUSTOMER SERVICE training department. Mandatory Skills:- Must have experience delivering instructor-led (ILT/in-person) and virtual training- Must have experience supporting class facilitation with FTE as lead- Must ensure consistent learner experience- Proficient in Microsoft Office applications.

Preferred Qualifications: Knowledge, Skills and Abilities (KSAs)- Knowledge of adult learning delivery methods and principles., Proficient - Knowledge and understanding of learning management systems (LMS).- Proficient Ability to troubleshoot and use video editing software - not required- Ability to conduct thorough research to uncover insights., Proficient- Ability to analyze, organize and prioritize work while meeting multiple deadlines.- Proficient Skill in talking to others to convey information effectively., Proficient Ability to maintain effective interpersonal relationships., Proficient