Senior PM, AI-First Unified Service Platform

Gusto is building a world where every customer need is understood and guided to resolution, by the right person or AI, at the right time. As Principal Product Manager for the AI-First Service Platform, you'll own the intelligence layer and surface area behind Gusto's AI help, shaping how customers get answers and how agents interact with data and models. You'll lead across voice, chat, and email, partner with engineering and data science, and focus on reducing context loss while delivering