Remote Operations Expert - Aerospace & Defense Escalations

Airspace, a US-based remote-friendly operations hub, seeks an Operations Expert to own escalation handling and real-time leadership for a critical logistics sector. You will guide a remote team through live volume fluctuations, coordinate with account managers, and ensure rapid, accurate decision-making. The role emphasizes expert process knowledge, proactive coaching, and strong cross-team collaboration to maintain service levels and customer satisfaction in a fast-paced environment.