Noble Panacea is a revolutionary skincare brand founded by Nobel Laureate Sir Fraser Stoddart and launched in October 2019. The ground-breaking molecular chemistry, OSVM Technology, at the core of the brand enables transformational efficacy and precision. We create with intention and deep respect by adhering to the global principles of green chemistry. We take our commitment to nature and sustainability to all stages of product development, from R&D to packaging. Ultimately, we strive to promote absolute skin health by empowering all who seek authentic, natural, and ageless beauty.
We are looking for the Sales & Marketing Director, North America to lead the marketing & sales teams in the development and execution of disruptive growth initiatives. This executive role leads the Noble Panacea business across North America, with a weighted focus towards the USA. The role leads the NAM sales and marketing teams, refines the long-term customer-centric strategy, accelerates growth from existing retail doors and online platforms, identifies and opens new store locations. The core of this role is to increase the awareness of Noble Panacea and, with an end-to-end view of the customer experience, to be the steward of the Noble Panacea retail experience and brand presence in North America. It is important to foster a seamless connection between online and offline channels to drive traffic and sell-out growth across all platforms. The role carries full P&L responsibility for NAM, including setting and achieving KPIs, and applies a data-driven approach throughout.
Duties and Responsibilities Include:
SALES Sell-Out and Commercial StrategyManage the team of Sales & Education Managers in North America and guide them to perform, recruit and train the right Beauty Advisors as well as tracking their performance rigorously. Regular store visits are an important part of the role.
Build and execute clear NAM-wide, national, regional, and door-level sales strategies to drive growth and meet/exceed forecasts.
Own the NAM P&L including annual sales and cost forecasts, marketing and trade marketing spend, travel and headcount.
Data-driven approach to retail strategy setting, tracking and ensuring delivery of KPIs at regional, store and individual employee levels.
Translate customer insights into action plans that improve the retail experience and increase loyalty.
Retail Operations and Trade MarketingOversee store and counter operations, ensuring excellence in execution.
Implement an 'always-on' strategy for trade marketing and store activations.
Ensure digital and in-store activations are coordinated.
Explore the full potential of online doors, including leveraging retailers' social media platforms.
Retailer Relationship ManagementDevelop and manage relationships with key retail partners.
Negotiate improved margin and payment terms; secure and upgrade counter locations.
Manage retailer stock and replenishment cycles to maintain stock health and turn.
Consumer and Clienteling FocusDeep understanding of the North American luxury consumer: preferences, motivations, and service expectations.
Implement in-store CRM and clienteling systems to drive acquisition, retention, and repeat purchases.
Leverage retailer and Mall CRM systems to drive footfall and growth.
Integrate clienteling with the digital and CRM program to deliver a single view of the customer across online and offline.
Business Development and Distributor MarketDevelop a robust strategy for NAM offline retail expansion, prioritizing the US.
Succeed in landing new location listing as per strategic expansion footprint
Negotiate lowest feasible retailer margins with most advantageous terms.
Identify potential new distributor partners in the region, approach, negotiate and onboard the best partners.
Marketing, Digital and eCommerceLead Marketing and Digital initiatives to propulse the brand awareness in North America
Manage the Marketing Manager NA to execute the strategy.
Own the strategy, execution and budget for NAM marketing, digital and eCommerce, including the marketing and digital teams and third-party partners.
Develop a 360-marketing strategy and market-level calendar, localizing global brand initiatives for North American consumers without diluting brand identity.
Ensure a disruptive but consistent omnipresence of the brand online in NA
Lead the PR and social media strategy in key NAM markets, including management of PR agencies and the brand's strategic marketing partnerships.
Drive eCommerce growth across retailer platforms, ensuring a seamless customer journey across online, offline and social touchpoints.
Own the NAM customer strategy: segmentation, targeting, CRM effectiveness, acquisition, retention and loyalty, supported by a digital brand footprint roadmap and go-to-market plan.
Cross-Functional LeadershipWork closely with global and local digital, marketing, merchandising, training, and operation
