Community Assistant

DUTIES AND RESPONSIBILITIES: Customer ServiceProvide exceptional customer service to residents prospective residents and their guests Create a welcoming and inclusive atmosphere by promptly addressing concerns maintaining a clean and organized community space and ensuring a positive resident experience Resident SupportAssist residents with inquiries concerns and requests in a friendly and professional manner Serve as a knowledgeable resource regarding community policies procedures and services Provide guidance and referrals to appropriate campus resources when necessary Leasing & MarketingCAs play a significant role in the leasing and marketing process at their community With duties including outreach marketing social media strategy delivering tours fielding digital inquiries calls and visits and more CAs are involved in every element of the sales process Community EngagementDevelop and implement engaging activities events and programs that foster community spirit and encourage resident involvement Collaborate with fellow Community Assistants and staff to create a diverse and inclusive community that promotes social connections and personal growth Administrative DutiesAssist with administrative tasks such as managing resident inquiries Maintain accurate resident records and documentation Support the coordination of room assignments move ins and move outs Assist with maintaining community bulletin boards newsletters and other communication channels Safety and SecurityPromote a safe and secure living environment by adhering to and enforcing community policies and procedures Report maintenance issues safety concerns and potential policy violations to appropriate staff members promptly Assist with emergency response and crisis management protocols Team CollaborationCollaborate with other staff members to ensure seamless operations and a cohesive residential community Participate in staff meetings training sessions and professional development opportunities Support and assist Resident Directors and other staff members as needed Participating in the turn processAdditional responsibilities and requirements may be assigned based on the specific needs of the housing community and institution ESSENTIAL SKILLS and QUALIFICATIONSStrong communication and interpersonal skills with the ability to work with diverse groups of people. Demonstrated ability to lead motivate and mentor others. Ability to work effectively in a team environment. Strong organizational and time management skills. Knowledge of or willingness to learn about campus resources and services. Understanding of and commitment to diversity inclusion and respect. Basic computer proficiency and ability to learn software applications. Flexibility to work evenings weekends and occasional special events. Ability to be on call for emergencies. Current account is in good standing if current resident. COMPETENCIESCustomer ServiceManages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments Interpersonal SkillsFocuses on solving conflict not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others ideas and tries new things LeadershipExhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others TeamworkBalances team and individual responsibilities; Exhibits objectivity and openness to others views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyones efforts to succeed DiversityDemonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment free environment; Builds a diverse workforce ProfessionalismApproaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments EthicsTreats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values AttendancePunctualityIs consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time

COMPENSATION AND BENEFITS: This position offers competitive compensation and opportunities for advancement and growth

PHYSICAL DEMANDS AND WORK ENVIRONMENT: Frequently required to stand Frequently required to walk Continually required to sit Continually required to utilize hand and finger dexterity Continually required to talk or hear Occasionally exposure to outside weather conditions While performing the duties of this job the noise level in the work environment is usually moderate The employee must occasionally lift andor move up to 25 pounds EXCITING NEWSCampus Advantage is now part of Yugo In September 2025 Campus Advantage joined forces with Yugo the worlds first global student housing operator This strategic acquisition brings together two industry leaders to create a powerhouse in student living now operating nearly 40000 beds across 88 properties in 28 states The transition to Yugo US means more opportunities more innovation and a stronger commitment to delivering exceptional experiences for students and team members alike Why is this awesome Because Yugo is global growing and grounded in purpose With a presence in over 14 countries and 120 cities Yugo is redefining student living through its Live Your Best Life program which focuses on sustainability YugoEco professional development YuPro and personal growth YuGrow Yugos culture is inclusive bold and future focusedmaking it an inspiring place to work and grow