About the Role:
The Pediatric Dental Care Front Desk Admin plays a key role in ensuring the smooth, efficient, and patient-centered operation of our pediatric dental practice. As the first point of contact for patients and their families, this position is responsible for creating a warm, professional, and welcoming environment that supports positive patient experiences.
This role involves managing appointment scheduling, patient check-ins and check-outs, insurance verifications, billing inquiries, and maintaining accurate records—all while handling sensitive information with professionalism and confidentiality. The Front Desk Admin works closely with the dental team to coordinate patient flow and ensure the office runs seamlessly. Ultimately, this position is essential to fostering a friendly, organized, and compliant atmosphere that reflects the high-quality pediatric care we provide.
Minimum Qualifications: High school diploma or equivalent
Strong communication and interpersonal skills
Preferred Qualifications: Experience in a pediatric dental office environment
Basic knowledge of dental terminology and insurance processes
Familiarity with pediatric dental insurance plans and billing procedures
Certification in dental office administration or related healthcare administration
Customer service or patient relations training
Responsibilities:
Greet and welcome patients and their families, ensuring a positive and comforting first impression
Manage appointment scheduling, confirmations, cancellations, and rescheduling to optimize daily patient flow
Verify insurance, process billing and payments, and address related inquiries with accuracy and discretion
Maintain up-to-date patient records, including demographic, medical, and dental history information
Coordinate communication between patients, dental staff, and external providers to support seamless care delivery
Answer phone calls and emails promptly, providing clear information and assistance as neededEnsure compliance with HIPAA and all regulatory requirements for patient privacy and data security
Skills
Compassionate and professional communication with children and families
Proficiency with scheduling systems and EHR software
Strong organizational and multitasking abilities
Knowledge of dental terminology and insurance verification processes
Ability to remain calm, efficient, and welcoming in a busy environment
Job Type: Full-time (applicant may be required to work at other locations)
