Senior Guest Community Engagement Manager (Guest Advisory Board)
gomyneed privateBrooklyn, NY
$192,000 per year
APPLYSenior Guest Community Engagement Manager (Guest Advisory Board)
gomyneed privateBrooklyn, NYManager L7
$192,000 per year
Marketing ManagersMarket Research Analysts and Marketing SpecialistsAdvertising and Promotions Managers
APPLY NOW# Senior Guest Community Engagement Manager (Guest Advisory Board) Airbnb United States Full-time Full-time Digital Marketing---
About this role:
Airbnb is hiring a Senior Guest Community Engagement Manager (Guest Advisory Board) (United States). This is an on-site digital marketing role listed on the official Airbnb careers site.
About the Role:
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
Key Responsibilities:
- Guest Community Programs — Lead and operate Airbnb's guest-facing Community Voice programs end-to-end, from strategy through day-to-day execution — including standing up and growing...
- Guest Community Engagement — Grow and engage Airbnb's emerging guest community through global workshops, insight sessions and pilots that test new approaches, partnering with...
- Own operations with Legal including NDAs, participation agreements and renewals to maintain program integrity
- Build and own direct one-to-one relationships with Board members, acting as their primary point of contact and monitoring sentiment and engagement to sustain a...
- Develop playbooks that evolve as we learn for the execution of the program, how to uplevel and increase influence across Airbnb Requirements & Details:
- Own community escalations end to end. Track them to resolution and close the loop with the member — and flag anything that signals a...
- Direct the central Voice ops team on day-to-day coordination, member support and logistics
- Plan and deliver global and local guest workshops, partnering with regional teams to source participants, facilitate sessions and produce readouts for internal stakeholders
- Support the execution of pilots that test new approaches to guest community partnering with cross-functional teams to scope, resource, execute, report and evaluate them
- Absorb and triage inbound guest-community requests from the Business, Marketing and Product orgs, to determine what requires Community Voice input and how we can...
Salary: $192,000 — $240,000
Job Type: Full-time
Work Mode: On-site Apply directly on the Airbnb careers page using the Apply button.$192,000 — $240,000
Company: Airbnb
Location: United States
Job Type: Full-time
Category:
- Digital Marketing
- Work Mode:
- On-site / HybridApply Company Site You'll be redirected to the company's site to complete your application.
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Level
Manager L7
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Location
Brooklyn, NY
Occupation
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Industry
All Other Traveler Accommodation
Posted
today