Overnight Customer Support Manager 24/7 Team Lead + Equity

empowerNew York, NYSenior L5

Customer Service Representatives First-Line Supervisors of Personal Service Workers Personal Service Managers, All Other

Telemarketing Bureaus and Other Contact Centers Taxi and Ridesharing Services Temporary Help Services

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Empower is seeking an overnight Customer Support Manager in the United States to lead a remote team of 4–6 agents reporting to the VP of Customer Experience. The shift is 12 AM–8 AM EST with weekend coverage, and training hours will follow during standard business hours. You will mentor the team, set clear performance expectations, refine escalation protocols, recruit and onboard new members, and drive QA to ensure timely, accurate support for drivers and riders alike.

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Level

Senior L5

Location

New York, NY

Occupation

Customer Service Representatives

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

23 days ago

APPLY NOW