Specimen Collection Specialist All employees are expected to perform their duties in alignment with the vision and values of the organization. The person doing this job is responsible for a variety of tasks that lead to a high level of customer satisfaction in the most cost effective manner. Under the direction of the Operations Manager, this position is responsible for obtaining specimens that clients have collected from their patients in office.
Duties and Responsibilities:
Follow assigned route sheet to pick up specimens from clients at appointed time.
Fills supply orders.
Pick up STAT specimens in a timely manner.
Ensure that the company car is always in good running condition, filled with gas and clean.
Properly annotate both door hangers and route sheet in the manner instructed.
Drive safely, obeying all rules of the road.
Be pleasant and helpful to all clients and their staff.
Additional Responsibilities:
Maintains excellent working relationship with all clients and their staff in the manner of a client services staff member. Facilitates feedback from the client in regards to customer service and overall volume for the Operations Manager.
Knowledge/Skills/Experience:
Demonstration of telephone etiquette.
Organization and problem solving skills.
Evaluative and interpretative skills.
Ability to adapt to rapidly changing conditions in the work environment.
Communication skills, both verbal and written.
Interpersonal skills.
Ability to operate a motor vehicle.
Physical Requirements:- Continuous sitting (up to 8 hrs/day)
- Continuous walking (up to 8 hrs/day)
- Continuous driving (up to 8 hrs/day)
- Intermittent bending, squatting, and climbing
- Simple grasping with both hands
- Fine manipulation with both hands, repetitive movement
- Frequent lifting of 10 lb. or less; Occasional lifting of 11 to 35 lb.
