Piper Companies is hiring a hybrid Operations Associate in the Raleigh-Durham area. The Customer Service Representative will join a life insurance and annuities company that provides simple and secure retirement and annuity solutions. The Operations Associate will need to sit on site in the Raleigh-Durham area 3 days a week from 9am-6pm.
Responsibilities Of The Operations Associate
Manage all communication with clients about claims and services via phone, email, chat, and text.
Provide quick, effective solutions to clients ensuring all requests are fully resolved.
Clearly explain contract benefits and provide clear and helpful guidance on products and packages.
Process service requests, including withdrawals, surrenders, and ownership or beneficiary changes.
Provide technical support to clients navigating portal access.
Requirements For The Operations Associate
Bachelor's or Associates Degree Required
Ability to pass call center simulation (multitasking, listening, computer use)
Intermediate Microsoft Office skills
Experience working in customer service
Compensation For The Operations Associate
$20-23 Hourly Pay
Comprehensive benefits: Medical, Dental, Vision, 401k PTO, Sick Leave if Required by law, and Holidays
Keywords: Customer Service, Customer Service Representative, Customer Support, Client Support, Operations, Hybrid, Raleigh, Durham, NC
#HYBRID
This position opens for applications on 10/07/2026. Applications for this job will be accepted for at least 30 days from the posting date.
